To: EmPower/AHP Contractors Regarding Programs: EmPower and AHPwES Summary: Quality Assurance Contractor Portal (QACP) update Contact: David Houle, [email protected]
The Quality Assurance Contractor Portal (QACP) has been updated to include a dashboard that summarizes performance data including Average Score by Quarter, Average Score by Year, Count of Non-conformances by Category (Critical, Major, Minor, Incidental) and Non-conformance Frequency. Clicking on a graph will provide a report that summarizes the information by performance indicator and project.
To: EmPower/AHP Contractors, REA Assessors, NYSERDA and CLEAResult Regarding Programs: EmPower New York & Assisted Home Performance (EmPower+) and Residential Energy Assessment Program Summary: The NY Home Energy Portal is coming in Spring. Attend training to learn how to use the platform Contact:[email protected]
Are you ready for the NY Home Energy Portal? Attend training to be ready for the Spring 2023 launch!
The NY Home Energy Portal, formally referred to as the Residential Market Engagement System (RMES), is a new online platform NYSERDA is implementing in Spring 2023. Get to know the platform now by watching the recorded NY Home Energy Portal demonstration and see how the platform can help manage your projects. Additionally, important information on the NY Home Energy Portal was covered in the January 6, 2023, contractor webinar. Contractors are required to view this webinar if they were not present.
Below are the regional in-person and virtual live contractor training sessions:
In-person sessions are limited to two seats per contractor. Contractors have been preassigned to locations. The designated Program lead will be notified by email with the following information:
Names of the two most active users in the company of the NY HP Portal. This can be used to help identify the best staff to participate in the in-person session.
Registration link via SignUpGenius.
If you cannot attend the in-person session, there will be eight live virtual sessions. For the virtual sessions, there is unlimited seating and sessions are available to all staff who want to be trained. Registration information will be included in upcoming program announcements.
Following the live sessions, a recorded virtual session will be posted and links will be provided to the contractor support site and the EmPower/AHP knowledge articles.
If you have questions, reach out to CONTRACTOR SUPPORT: Call toll free: 800-284-9069
To: Contractors and Stakeholders Regarding Programs: EmPower New York & Assisted Home Performance Summary: NY Home Energy Portal Timeline Announcement Contact:Please contact your Account Manager
In Spring 2023 the Assisted Home Performance with ENERGY STAR®, EmPower NY, and the Residential Energy Assessment Programs will be migrating from the current project portal (Uplight) to a new portal called the NY Home Energy Portal. The new portal will have many features requested by contractors and should help quicken project approval and closure times.
To efficiently move to the new portal, there are a number of steps needed to migrate project data from the current system to the new system. Below is an estimated timeline of the transition, which is current based on the best information we have available at this time. As some of these factors are outside of NYSERDA’s control, this timeline is subject to change slightly. Please note, this timeline is updated from what was presented at the January 6, 2023, program webinar.
January and February 2023– NYSERDA will be working with the portal contractor to finalize the design and functionality of the portal and continue internal testing.
March through Mid-April– Voluntary testing is available to contractors and appliance vendors while internal NYSERDA testing continues. If you are a contractor or vendor interested in participating in this testing (which will be on sample projects), please email Scott Oliver at [email protected].
Late April– Submitted customer applications will continue to be approved but will not be assigned out to contractors in Uplight for 1-2 weeks.
April 30– Contractors will have until 5:00 PM to submit documentation for completed projects or assessments in the Uplight portal.
May 5– Payments issued for all completed projects/assessments in the Uplight portal
Week of May 8– NY Home Energy Portal opens. For EmPower and Assisted Home Performance, all projects that were at the workscope submission stage or earlier in Uplight will be available in the new portal. New assignments of customers will begin.
Week of May 15– Payments begin for projects and assessments completed in the NY Home Energy Portal
June 1– Projects that were awaiting final completion in the Uplight portal will be migrated to the NY Home Energy Portal. Contractors can access these projects and continue the submission process, once projects are complete
NYSERDA realizes that this change will disrupt business practices for many contractors. We will developing additional materials to provide you with information about this transition. We encourage everyone to engage with your Account Managers.
To: Contractors Regarding Programs: EmPower New York & Assisted Home Performance Summary: Monthly Contractor Check-in Contact:[email protected]
NYSERDA Single Family Programs Update
Friday, March 3, 2023
8:30 a.m. – 9:30 a.m. ET
Event number: 2598 720 9155
Event password: Energy1
All attendees must register prior to joining the event. This process will allow you to add the meeting to your calendar and provides each individual with a custom link to join the meeting. Please do not share your link with anyone. To register, click the link below:
To: EmPower, AHP Contractors, HUBS Regarding Programs: EmPower New York Summary: Geographically Eligible Territories Contact:If you have any questions, please reach out to your account manager or contact us at [email protected].
In response to questions from stakeholders and participating contractors, NYSERDA is providing clarification on EmPower New York’s Geographically Eligible Territories:
Geographic Eligibility can only be used for determining income eligibility for single-family residences.
Two- to Four-unit buildings and Multifamily properties with five or more units are not eligible to be income qualified as geographically eligible and will need to provide alternate income documentation to determine program eligibility.
The following language has been added to Section 5.15a of the Program Manual.
Geographically Eligible Territories
As part of the Combined Residential Application, NYSERDA developed an income-eligibility tool to allow for low-income single-family households to qualify for Program incentives based on their location in geographically eligible territories where census data reports that 50% or more of the population of the Census Block Group have a household income that is below 250% of the federal poverty level.
If an applicant’s address is located within a geographically eligible territory, and is a single-family residence, they will be deemed eligible for EmPower and will not have to provide documentation of household income. An eligible single-family household can be owner occupied or occupied by a renter. Two- to Four-unit buildings and Multifamily properties with five or more units are not eligible to be income qualified as geographically eligible and will need to provide alternate income documentation to determine program eligibility.
An interactive map can be referenced on theEmPower Geo-eligibility Tool webpage, and shows the geographically eligible territories in blue. Enter an address in the search address box to determine if it is in a geographically eligible territory.
If you have any questions, please reach out to your account manager or contact us at [email protected].
