To: EmPower+ Contractors
Regarding Programs: EmPower+
Summary: EmPower+ Fact Sheet Translations
Contact: Please reach out to [email protected]
The EmPower+ Fact Sheet has been translated into the same 14 languages as the EmPower+ application and these are currently available on the contractor support site. If there are additional languages you would like to see the fact sheet or EmPower+ application made available in, please reach out to [email protected].
To: Participating Contractors and Stakeholders
Regarding Programs: Residential Energy Assessment Program (REA) and EmPower+
Summary: Energy Assessment Cost Change
Contact:[email protected] or Account Managers
With the launch of the NY Home Energy Portal, the Residential Energy Assessment and EmPower+ Programs have aligned the home energy assessment data collection process and report output. To go along with this alignment in processes, NYSERDA is announcing the following changes to the cost fee for energy assessments, effective for assessments submitted July 10, 2023 or later:
If you have any questions about this change, please contact [email protected] (REA) or your Account Manager (EmPower+).
To: Participating Contractors and Stakeholders
Regarding Programs: EmPower New York, Assisted Home Performance
Summary: Invoices for the weeks of July 3 and July 10
Contact: Account Managers
With the 4th of July holiday and the transition from Uplight to the NYHEP, program will be processing one Assisted Home Performance/EmPower invoice package per week, instead of two.The invoices will be processed in accordance with the timeline below:
If you have any questions, please reach out to your Account Manager.
To: Participating Contractors and Stakeholders
Regarding Programs: REA and EmPower+
Summary: Additional Office Hours
Contact: Account Managers
In the coming weeks, staff from the Residential Energy Assessment (REA) and EmPower+ Programs will hold additional Office Hours to field questions on the NY Home Energy Portal (NYHEP). Participating contractors should bring their “How do I…“ questions on modeling, forms/reports, homework assignments, etc. Use the registration links below to sign up for the Office Hour sessions. The Office Hour time slots are provided below:
Office Hours #13- Tuesday, July 11 at 9:00 a.m. ET
https://attendee.gotowebinar.com/register/5508571279578113885
Office Hours #14- Wednesday, July 19 at 3:00 p.m. ET
https://attendee.gotowebinar.com/register/4701604511581240149
Office Hours #15- Thursday, July 27 at 9:00 a.m. ET
https://attendee.gotowebinar.com/register/6030003673934649432
Office Hours #16- Tuesday, August 1 at 3:00 p.m. ET
https://attendee.gotowebinar.com/register/3670160350146012245
Office Hours #17- Wednesday, August 9 at 9:00 a.m. ET
https://attendee.gotowebinar.com/register/6734688372757717593
Office Hours #18- Thursday, August 17 at 3:00 p.m. ET
https://attendee.gotowebinar.com/register/1046097785133046360
Office Hours #19- Tuesday, August 22 at 9:00 a.m. ET
https://attendee.gotowebinar.com/register/8064622453343506519
Office Hours #20- Wednesday, August 30 at 3:00 p.m. ET
https://attendee.gotowebinar.com/register/8535081488636308309
To: Participating Contractors and Stakeholders
Regarding Programs: EmPower New York, Assisted Home Performance
Summary: EmPower+ Contractor Program Announcement- Go Live Next Week
Contact: Account Managers
Please remember that the EmPower and Assisted Home Performance programs will be combining into one program, EmPower+, next week, on Monday, July 10, 2023. Please see prior program announcements for full details.
For current Participating Contractors, no action is required for you to continue working in the Program through EmPower+. Your existing Participation Agreement remains valid under EmPower+. If you decide you no longer wish to Participate in EmPower+, please send us an email to [email protected].
As you communicate EmPower+ changes with your staff, and customers please emphasize that, although the program names are changing, the customer experience should not change; NYSERDA is still dedicated to reducing energy usage for low- and moderate-income households.
To help assist with this rebranding, we ask that you please review your literature and websites and change all references to EmPower NY and Assisted Home Performance with ENERGY STAR® to EmPower+ by September 1, 2023. All marketing and promotional materials as well as forms with the Empower or Assisted Home Performance program names should stop being used by September 1, 2023, at the latest.
Please make sure to attend the July 7 Contractor webinar for additional EmPower+ information, the sign up information is below:
If you have any questions about this change, please contact your Account Manager.