Program Contacts
Contractor Support
Call toll free: 800-284-9069
support.residential@nyserda.ny.gov
Contractor Inquiries for NYSERDA’s EmPower+, Residential Energy Audits, Comfort Home, Green Jobs – Green NY Residential Financing, and Quality Assurance Programs
General Questions About NYSERDA Programs
Apply to Become A Contractor
The Become a Contractor page has general information on becoming a Participating Contractor for NYSERDA’s different programs.
To get in contact with the program teams about becoming a contractor:
EmPower+ | Contact brendon.fox@clearesult.com |
Residential Energy Audits | Contact homeaudits@nyserda.ny.gov |
Comfort Home | Contact comforthome@nyserda.ny.gov |
Residential Financing | Contact residential.financing@nyserda.ny.gov |
Program Rules, Policies, and Processes
EmPower+ | For questions on program rules and processes, refer to the 2022-2023 Contractor Resource Manual on the HPwES Contractor Support webpage or contact your CLEAResult Account Manager. For questions about program policies or future changes/design, contact empower.residential@nyserda.ny.gov. |
Residential Energy Audits | For questions on program rules and policies, contact homeaudits@nyserda.ny.gov. |
Comfort Home | For questions about program rules and policies, refer to the Comfort Home Pilot Manual from the NYSERDA Comfort Home SharePoint site documents or reach out to the Comfort Home team (comforthome@nyserda.ny.gov). |
Quality Assurance | For questions about inspection rules, contact inspections@nyserda.ny.gov. |
Who Is My EmPower+ Account Manager?
To find your EmPower+ Account Manager, contact support.residential@nyserda.ny.gov.
Report Project and Program-Related Issues
EmPower+ | Use the NYSERDA Home Performance Portal Case System to submit a concern For further support, contact support.residential@nyserda.ny.gov. If you would like your issue sent to NYSERDA instead of CLEAResult, then you may contact empower.residential@nyserda.ny.gov. To report issues with implementation staff, contact Brendon Fox (brendon.fox@clearesult.com) |
Residential Energy Audits | Contact homeaudits@nyserda.ny.gov |
Comfort Home | Contact comforthome@nyserda.ny.gov, and from there your concern will be sent to the correct point of contact. |
Residential Financing | Go to Slipstream (EFS) (efs@energyfinancesolutions.com) |
Quality Assurance | Contact inspections@nyserda.ny.gov To report an issue with inspectors, contact your Account Manager at CLEAResult. For further assistance, reach out to NYSERDA’s Standards and Quality Assurance team (inspections@nyserda.ny.gov) |
Questions Concerning Customer and Projects
How Customers Can Contact the Program
EmPower+ | Email: empower.residential@nyserda.ny.gov Phone: 1-877-NYSMART (1-877-697-6278) |
Residential Energy Audits | Phone: 1-877-NYSMART (1-877-697-6278) |
Comfort Home | Email: comforthome@nyserda.ny.gov Phone: 1-888-406-4009 Or take the Comfort Home Survey |
Residential Financing | Email: residential.financing@nyserda.ny.gov |
Quality Assurance | Email: inspections@nyserda.ny.gov Phone: 1-866-NYSERDA (1-866-697-3732) |
Questions About Program Forms and Applications
EmPower+ | For questions about forms, contact your CLEAResult Account Manager. For questions about using online customer applications, first view the Knowledge articles. If you have further questions, contact support.residential@nyserda.ny.gov. |
Residential Energy Audits | For questions about the audit submission process, contact CLEAResult (homeaudits@nyserda.ny.gov). |
Residential Financing | For questions about customer applications, contact Slipstream (EFS) (efs@energyfinancesolutions.com). |
Questions About Eligibility, Approval, and Status Updates
Eligibility
EmPower+ | For questions about project eligibility, refer to the 2022-2023 Contractor Resource Manual. |
Residential Energy Audits | For questions about customer and/or project eligibility, refer to the Residential Energy Audit Program Manual. |
Comfort Home | For questions about customer eligibility, consult the “Customer Eligibility” Section in the Comfort Home Pilot Manual from the NYSERDA Comfort Home SharePoint site documents |
Residential Financing | For questions about customer eligibility, visit the Residential Financing Options page or contact Slipstream (EFS) (efs@energyfinancesolutions.com). For questions about project eligibility, consult the Residential Financing Implementation Manual. |
Approvals and Status Updates
EmPower+ | For questions about project approvals, contact your CLEAResult Account Manager. |
Residential Energy Audits | For questions about customer and/or project approvals, contact CLEAResult (homeaudits@nyserda.ny.gov) |
Comfort Home | For updates on project status, you may check Compass. You will also receive an email from the program when assessments and installs are returned with comments or are approved. |
Residential Financing | For questions on customer status and payment status, contact Slipstream (EFS) (efs@energyfinancesolutions.com). |
Questions About Inspections
Quality Assurance | For questions about scheduling, reach out to inspections@nyserda.ny.gov. For questions on your QA results, contact your Account Manager. For further assistance, reach out to NYSERDA’s Standards and Quality Assurance team (inspections@nyserda.ny.gov). To contest your QA results, consult the Quality Assurance Policy and Procedures Document on the Contractor Resources Website. This link can also be found in the email sent by Salesforce for a link to the inspection record to contest the results. |
Administrative Questions
Company Information
For information on changing or updating your company information for…
EmPower+ | Contact Elizabeth Lazarou, Project Coordinator (Elizabeth.Lazarou@nyserda.ny.gov) |
Residential Energy Audits | Contact CLEAResult (homeaudits@nyserda.ny.gov) |
Comfort Home | Contact the Comfort Home Team (comforthome@nyserda.ny.gov) |
Residential Financing | Contact Elizabeth Lazarou, Project Coordinator (Elizabeth.Lazarou@nyserda.ny.gov) |
Quality Assurance | Contact David.Houle@nyserda.ny.gov |
Questions About Using Systems and Tools
Proforma | For Comfort Home, if you’re having uses with pulling info from Compass, contact Comfort Home (comforthome@nyserda.ny.gov) with the project name and issue. If you have questions about financing status/information, contact Slipstream (EFS) (efs@energyfinancesolutions.com). For Residential Financing: For questions on the Loan Section, contact Heather Clark (Heather.Clark@nyserda.ny.gov) or Kevin Hunt (Kevin.Hunt@nyserda.ny.gov) For questions on the Market-Rate Section, contact Steven Wagner (Steven.Wagner@nyserda.ny.gov) |
NYHEP | For EmPower+, view the user guide: 2022-2023 Contractor Resource Manual: Section 11 – Databases & Software (hpwescontractorsupport.com) For Residential Energy Audits, contact CLEAResult at homeaudits@nyserda.ny.gov |
EmPower+ Modeling Tools | Contact your CLEAResult Account Manager |
EmPower+ Case System | Visit the NYSERDA Portal User Guide |
Residential Energy Audit Tool | Contact Steve Wagner (Steven.Wagner@nyserda.ny.gov) |
Compass | Refer to the Comfort Home Contractor Quick Start Guide from the NYSERDA Comfort Home SharePoint site documents. To schedule a one-on-one or team training on any aspect of Compass, contact Gwen McLaughlin (Gwen.McLaughlin@nyserda.ny.gov) |
Residential Financing Loan Origination System | Contact Slipstream (EFS) (efs@energyfinancesolutions.com) |
Quality Assurance System | View the Training Sessions and Training Documents on the SQA Knowledge Bank, contact your Account Manager, or contact inspections@nyserda.ny.gov. |
Financial Questions
EmPower+ | If your project was denied for financing, reach out to support.residential@nyserda.ny.gov for support For questions on incentive payments or invoices, contact support.residential@nyserda.ny.gov. For general questions about financing, contact Slipstream (EFS) (efs@energyfinancesolutions.com) |
Residential Energy Audit | For questions on incentive payments, contact CLEAResult (homeaudits@nyserda.ny.gov). |
Comfort Home | Payments should be released within 1-4 weeks of approval. For concerns or questions about payments, reach out to the Comfort Home team (comforthome@nyserda.ny.gov). |
Questions on Program Metrics
EmPower+ | Contact empower.residential@nyserda.ny.gov |
Residential Energy Audits | Contact Steve Wagner (Steven.Wagner@nyserda.ny.gov) |
Comfort Home | Comfort Home metrics are presented on the Comfort Home Contractor Webinars on the 4th Monday of every month. Recordings and copies of the slides can be found on the NYSERDA Comfort Home SharePoint site. Contact the Comfort Home team (comforthome@nyserda.ny.gov) with questions or for more details on your company’s metrics. |
Residential Financing | Visit the Green Jobs Green New York Data and Trends page |
Quality Assurance | Reach out to inspections@nyserda.ny.gov |