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Tag: Announcement

Updated EmPower+ Pricing and Fuel Rates

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To: Contractors and Stakeholders
Regarding Programs: EmPower+
Summary: Updated EmPower+ Pricing and Fuel Rates
Contact: Please reach out to Contractor Support at 1-800-284-9069 with any questions

EmPower+ measure pricing and Program fuel rates have been updated and are effective as of February 23, 2024.

EmPower+ pricing was reviewed and updated to reflect changes to several variables including national inflation and consumer price index (CPI) data, and market price research.  The updated list can be found in Section 5.5 of the Program Manual on the Contractor Support site.

EmPower+ Program fuel rates for 2024 have been updated and posted on the Contractor Support website in Section 5.12 of the Program Manual. The fuel rates and EmPower pricing have been updated in the NY Home Energy Portal (NYHEP) currently and will be effective for any new project entered in NYHEP beginning February 23, 2024. NYSERDA finance has also updated their Proforma tool to reflect the updated fuel pricing.

For Program fuel rates, natural gas and electricity rates are based on the Joint Utilities 2021-2023 SC1 3-year average. Delivered fuels are based upon the NYSERDA New York Home Pricing Monitoring Program 2022-2023 averages. For cost-effectiveness calculations,  NYSERDA uses volumetric charges including supply (commodity), transmission and distribution, and other charges applied based on the supply volume.

If there are any questions, please reach out to Contractor Support at 1-800-284-9069.

NYHEP Updates

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To: All NYHEP Users
Regarding Programs: EmPower+
Summary: NYHEP Updates
Contact: If there are any questions on this, please reach out to contractor support at 1-800-284-9069.

Thank you for your feedback for the NY Home Energy Portal (NYHEP). NYSERDA and our developers are
working to make the requested improvements and release enhancements on a monthly cadence.
NYHEP will be updated on March 14, 2024 with the following changes:

  • All users: Ability to choose multiple document types when uploading a file
  • NYSERDA/Implementation users: Enhanced Implementation/Contractor profile features and management tools
  • Numerous back-end data exchange enhancements to streamline reporting and other bug fixes

Transitioning to a New Email Notification System

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EmPower+Archive
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To: Everyone
Regarding Programs: NYSERDA’s Single Family Residential Team
Summary: Transitioning to a New Email Notification System
Contact: For Questions – contact empower.residential@nyserda.ny.gov

NYSERDA’s Single Family Residential team will be transitioning to a new email notification system.  Your contact information and email address will be transferred automatically to NYSERDA’s internal platform next week.  If you wish to opt-out and no longer receive notifications, including Program Announcements and updates, please click the Unsubscribe link at the bottom of this email by February 21, 2024.

January 25 Contractor Payments

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To: Participating Contractors
Regarding Programs: EmPower+
Summary: EmPower+ Invoice Payments
Contact: For Questions – contact support.residential@nyserda.ny.gov

On January 25, an issue prevented EmPower+ contractor invoice payments from being dispersed. This issue has been resolved. ACH payments were processed overnight on February 5 and should be available within your banks typical processing time. Paper checks will be processed in the next check run on February 14.

NYHEP Release 3.0

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To: NYHEP Users
Regarding Programs: EmPower+
Summary: NYHEP Release 3.0
Contact: For Questions – contact support.residential@nyserda.ny.gov

The New York Home Energy Portal (NYHEP) version 3.0 will be released February 8, 2024. If you have any questions, please contact support.residential@nyserda.ny.gov

What’s new

  • Changes to Residential Energy Assessment New Customer Page
  • Enrollment Profile – Step’s Total # of Days Value
  • Upstate vs. Downstate Pricing Schedule based on contractor office zip code

What’s fixed

  • Duplicate workflow steps no longer appearing
  • Enrollment incentives in the Enrollment summary and the Enrollment Profile – Measures Page match
  • “Update Customer” button on the Application Step Type no longer produces error code if there is no mailing address on the customer profile
  • Updated wording from EECP to NYHEP on the Two-Step verification (MFA) email
  • Email notifications sent to primary trade ally employee on Application step type when Installation step type does not exist on the enrollment AND a program correspondence is triggered
  • Workflow step outcome ‘Work Complete’ will no longer require a reason code