New Date for Contractor Portal Launch
To: Contractors and Stakeholders
Regarding Programs: EmPower New York & Assisted Home Performance
Summary: New Date for Contractor Portal Launch
Contact: Please contact your Account Manager
NYSERDA would like to inform you that the launch of the New York Home Energy Portal (NYHEP) and EmPower+ has been delayed and will not be released on July 10, 2023. This modified timeline will allow additional time to address any remaining technology challenges and ensure an improved crossover experience from the current portal (Uplight) to NYHEP. Additional information will be provided on the June 2, 2023, monthly contractor check-in webinar.
We recognize this postponement may cause some inconvenience to participating contractors and vendors; however, it is necessary in order to ensure a smooth system transition. Prior to the transition, we encouraged you to close out as much in-progress work as possible to minimize the impacts of this transition.
To help ensure contractor staff are fully prepared for the transition, we will take advantage of the additional time to provide additional training opportunities and office hours in the upcoming weeks to allow contractors more time to experience the new system, to answer questions, and ensure all impacted contractor staff have sufficient time to become familiar with the new system before the transition. A sandbox version of the NYHEP will remain open through July, allowing contractors to practice on sample projects and attend open ended Office hours to address any issues that may be found. If additional support is needed, contractors are encouraged to reach out to their account managers for assistance.
We recognize this postponement may cause some inconveniences to participating contractors; however, it is necessary in order to ensure a smoother system transition.
Additional Training and Office Hours are scheduled in May to allow contractors more time to experience the new system and ensure all impacted contractor staff have sufficient time to become familiar with the new system before the transition. A sandbox version of the NYHEP will be available April 10 through June, allowing contractors to submit sample projects and attend Open Office hours to address any issues that may be found.
Our current NYHEP launch timeline is as follows:
For EmPower/Assisted Home Performance Projects:
- 6/23/23- Applications in Salesforce will be held for the new portal
- 7/7/23- Contractor Access to Uplight is closed- All projects must be updated by 5 PM
- 7/10/23- NY Home Energy Portal Opens, Applications previously held from Salesforce will migrate to NYHEP
- 7/12/23- Payment of all closed projects from Uplight
- 7/17/23- Projects from Uplight with status of project acceptance, audit claim or earlier will be available in NYHEP at enrollment acceptance step.
- 7/18/23- Payment begins of projects completed in NYHEP
- 7/28/23 Remaining open projects from Uplight available in NYHEP
- 9/1/23-References to EmPower and Assisted Home Performance on websites and printed materials must be updated for EmPower+
- 9/11/23- Last day for accepting the Combined Residential Application paper version.
For Residential Energy Assessments:
- 7/7/23- Contractor Access to Uplight is closed- All completed assessments must be submitted by 5 PM
- 7/10/23- NY Home Energy Portal Opens for new energy assessment submissions
- 7/12/23- Payment of all closed projects from Uplight
- 7/18/23- Payment begins for assessments completed in NYHEP
If you have any questions about this transition, please contact your account manager (for EmPower and AHP contractors) or [email protected] (for REA contractors).