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Program Announcement

Companion Loans

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To: Contractors and Stakeholders
Regarding Programs: GJGNY Residential Financing Program
Summary: Companion Loans
Contact:Residential.financing@nyserda.ny.gov

In 2021, NYSERDA launched the Companion Loan which was available to Green Jobs – Green New York (GJGNY) financing customers who are fully utilizing the $25,000 GJGNY Loan for their energy efficiency or renewable energy project and need additional loan funding to pay for remaining project costs.

The funding for Companion Loans has almost been fully committed. While NYSERDA assesses available funding sources for the Companion Loans, effective immediately, NYSERDA is pausing the acceptance of any new applications for Companion Loans until further notice. However, all applications for Companion Loans which have been pre-approved or approved by Slipstream as of May 10,2023 will be eligible for funding. Projects for which the Companion Loan may be required, but has not yet been applied for, will not be eligible.

If you have any questions about these changes, please reach out to residential.financing@nyserda.ny.gov, or contact Heather Clark, 518-862-1090 Ext. 3253.

Thank you for your continued support and cooperation in making GJGNY Residential Financing Program a success.

Sincerely,

The Residential Financing Team

NY Home Energy Portal Initial Training

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To: Participating Contractors and Vendors
Regarding Programs: EmPower New York & Assisted Home Performance
Summary: NY Home Energy Portal Initial Training
Contact: Please reach out to your Account Manager

Participating Contractors and Vendors that did not attend either an in-person or virtual training for the NY Home Energy Portal (NEHEP) must view a training recording and complete the assigned homework to receive NYHEP login credentials. Instructions below outline the steps:

  • Sign-up by sending your name, company, and email address to tech.updates@clearesult.com
    • Users will receive a welcome email with their log-in credentials for the learning environment on a weekly cadence, links to the training video, homework assignment and additional resources
  • View training recording locate at https://knowledge.nyserda.ny.gov/pages/viewpage.action?pageId=142641274
  • Complete the two homework assignments
    • Upon approval, access to the production environment will be provided when the system goes live.

Separate login credentials are required for each NYHEP user. Shared logins are a security risk for both NYSERDA and your company.

If you have any questions, please reach out to your account manager.

Comfort Home Fact Sheet Prints will be Distributed to all Contractors via Mail

Events, Training Opportunities and ConferencesArchive
EmPower NY & Assisted Home Performance with ENERGY STARArchive
Residential Energy AssessmentsArchive
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To: Participating Contractors
Regarding Programs: Comfort Home Pilot Program
Summary: Comfort Home Fact Sheet Prints will be Distributed to all Contractors via Mail
Contact: comforthome@nyserda.ny.gov

The Comfort Home team will be sending out print copies of our Comfort Home Customer Facing Fact Sheet to all participating contractors. We hope this will cut down on your company’s print costs and encourage you all to travel with the fact sheets to distribute to homeowners that are eligible for Comfort Home!

Fact Sheets will be sent to the address we have on file and that is the one listed on our website. If your address has changed reach out to the comforthome@nyserda.ny.gov mailbox with an updated address. We hope to have these sent out in the next 2 months and will provide updates on when they will be mailed.

Help Tax Credit Fact Sheets/Website

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To: Participating Contractors
Regarding Programs: Comfort Home Pilot Program
Summary: Help Tax Credit Fact Sheets/Website
Contact: comforthome@nyserda.ny.gov

NYSERDA has launched a very helpful website about the IRA Tax Credits and NYS Incentives available to homeowners.

Inflation Reduction Act – NYSERDA

The website includes Federal IRA Tax Credits and NYS Incentives/Tax Credits information for:

  • Home Clean Electricity Products
  • Heating, Cooling, and Water Heating
  • Other Energy Efficiency Upgrades

Utilize this website to educate yourself and share with homeowners receiving services with the applicable measures eligible for tax credits.

For those that are Heat Pump contractors the Clean Heat Connect group has also developed the following fact sheet to provide quick and clear details on the heat pump tax credits and how to max out your customers incentives!

Compass Reminders

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To: Participating Contractors
Regarding Programs: Comfort Home Pilot Program
Summary: Compass Reminders
Contact: comforthome@nyserda.ny.gov

Below are common errors we are seeing with Compass submissions and want to provide reminders on importance and how to correct these issues.

  • Arbitrary homeowner phone numbers and emails are being entered in Compass. To ensure that our QA team can reach out to homeowners to complete inspections we need these fields to be completed and accurate every time. If the homeowner doesn’t have an email address enter NA@NA.com to meet the fields requirements and if they do not have a phone number enter all zeros (000-000-0000).
  • Contract Signature Date on Load Reduction and HVAC Installs are left blank. This field is new to Compass as of a couple months. If you are submitting a Load Reduction or HVAC Install enter the date the homeowner signed the contract into the field on the basic data section.

If you have any questions reach out the Comfort Home team at:

Email: comforthome@nyserda.ny.gov

Phone: 1-888-406-4009