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Program Announcement

Additional Office Hours

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To: Participating Contractors and Stakeholders
Regarding Programs: REA and EmPower+
Summary: Additional Office Hours
Contact: Account Managers

In the coming weeks, staff from the Residential Energy Assessment (REA) and EmPower+ Programs will hold additional Office Hours to field questions on the NY Home Energy Portal (NYHEP). Participating contractors should bring their “How do I…“ questions on modeling, forms/reports, homework assignments, etc. Use the registration links below to sign up for the Office Hour sessions. The Office Hour time slots are provided below:

Office Hours #13- Tuesday, July 11 at 9:00 a.m. ET

https://attendee.gotowebinar.com/register/5508571279578113885

Office Hours #14- Wednesday, July 19 at 3:00 p.m. ET

https://attendee.gotowebinar.com/register/4701604511581240149

Office Hours #15- Thursday, July 27 at 9:00 a.m. ET

https://attendee.gotowebinar.com/register/6030003673934649432

Office Hours #16- Tuesday, August 1 at 3:00 p.m. ET

https://attendee.gotowebinar.com/register/3670160350146012245

Office Hours #17- Wednesday, August 9 at 9:00 a.m. ET

https://attendee.gotowebinar.com/register/6734688372757717593

Office Hours #18- Thursday, August 17 at 3:00 p.m. ET

https://attendee.gotowebinar.com/register/1046097785133046360

Office Hours #19- Tuesday, August 22 at 9:00 a.m. ET

https://attendee.gotowebinar.com/register/8064622453343506519

Office Hours #20- Wednesday, August 30 at 3:00 p.m. ET

https://attendee.gotowebinar.com/register/8535081488636308309

EmPower+ Contractor Program Announcement- Go Live Next Week

Events, Training Opportunities and ConferencesArchive
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To: Participating Contractors and Stakeholders
Regarding Programs: EmPower New York, Assisted Home Performance
Summary: EmPower+ Contractor Program Announcement- Go Live Next Week
Contact: Account Managers

Please remember that the EmPower and Assisted Home Performance programs will be combining into one program, EmPower+, next week, on Monday, July 10, 2023. Please see prior program announcements for full details.

For current Participating Contractors, no action is required for you to continue working in the Program through EmPower+. Your existing Participation Agreement remains valid under EmPower+. If you decide you no longer wish to Participate in EmPower+, please send us an email to empower.residential@nyserda.ny.gov.

As you communicate EmPower+ changes with your staff, and customers please emphasize that, although the program names are changing, the customer experience should not change; NYSERDA is still dedicated to reducing energy usage for low- and moderate-income households.

To help assist with this rebranding, we ask that you please review your literature and websites and change all references to EmPower NY and Assisted Home Performance with ENERGY STAR® to EmPower+ by September 1, 2023. All marketing and promotional materials as well as forms with the Empower or Assisted Home Performance program names should stop being used by September 1, 2023, at the latest.

Please make sure to attend the July 7 Contractor webinar for additional EmPower+ information, the sign up information is below:

If you have any questions about this change, please contact your Account Manager.

Market Rate Utility Release Form

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To: Participating Comfort Home Contractors
Regarding Programs: Comfort Home Pilot Program
Summary: Market Rate Utility Release Form
Contact: comforthome@nyserda.ny.gov

New Version of Comfort Home URF Released! The Comfort Home URF has been updated and all Assessments submitted on or after 7/10/23 will be required to submit using the new URF found on SharePoint in the Program Documents folder. Download the newest version (revision date of 5/30/23 in the lower left corner of page 2) and start implementing as soon as possible.

This new URF can be used in both market rate NYSERDA programs, Residential Energy Audits (REA) and Comfort Home.

Coordinated Incentive Update – Westchester County

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To: Participating Comfort Home Contractors
Regarding Programs: Comfort Home Pilot Program
Summary: Coordinated Incentive Update – Westchester County
Contact: comforthome@nyserda.ny.gov

NYSERDA is partnered with Consolidated Edison in Westchester county to make energy upgrades more affordable for homeowners. This partnership aims to increase customer demand for energy upgrades driving an increase in business for our participating contractor network. Together, Con Edison’s Residential Weatherization Program (Con Edison RWP) and NYSERDA’s Comfort Home Program will pilot deeper retrofit projects through expanded homeowner incentives.

Recently Con Edison Residential Weatherization Program put out an announcement that their program has increased incentives for their program in all Con Edison territory. This will not change the current incentives offered by NYSERDA in Westchester county. If a home does not meet the Con Edison Eligibility criteria (flow chart below) NYSERDA will continue to pay a $1,000 incentive in addition to standard Comfort Home package incentives.

Find a Contractor Site Improvements

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NYSERDA is pleased to announce improvements to the “Find a Contractor Site” located at https://www.nyserda.ny.gov/ny/ahp-empower/Contractors. These improvements should be live at the time of this announcement or shortly thereafter. Historically, this site was updated at planned intervals, so there was a lag time between when a contractor notified the Program of changes to their contact information and when those changes were live on the website. Now, this site is directly connected to the NYSERDA Salesforce Program Partnership records, so any updates will immediately be seen on the website once Program staff has updated and saved the record. In addition, the Search feature has been expanded to include county served, which will surface contractors who serve a specific county and/or are located in specific county:

Contractors are asked to check their information on this website at regular intervals to ensure it is up to date. If a change is required, a case can be submitted to support.residential@nyserda.ny.gov with any requested updates.

Also as a clarification, the Find a Contractor site hosted by Uplight at https://nyserda.energysavvy.com/contractors/ is still searchable through browsers but is not considered an active NYSERDA website and contractors are not encouraged to use this. Over the upcoming months as the Program transitions from Uplight to the New York Home Energy Portal, this webpage will be decommissioned.

If there are any questions, please reach out to your account manager.