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Program Announcement

Compass Reminders

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To: Participating Contractors
Regarding Programs: Comfort Home Pilot Program
Summary: Compass Reminders
Contact: comforthome@nyserda.ny.gov

Below are common errors we are seeing with Compass submissions and want to provide reminders on importance and how to correct these issues.

  • Arbitrary homeowner phone numbers and emails are being entered in Compass. To ensure that our QA team can reach out to homeowners to complete inspections we need these fields to be completed and accurate every time. If the homeowner doesn’t have an email address enter NA@NA.com to meet the fields requirements and if they do not have a phone number enter all zeros (000-000-0000).
  • Contract Signature Date on Load Reduction and HVAC Installs are left blank. This field is new to Compass as of a couple months. If you are submitting a Load Reduction or HVAC Install enter the date the homeowner signed the contract into the field on the basic data section.

If you have any questions reach out the Comfort Home team at:

Email: comforthome@nyserda.ny.gov

Phone: 1-888-406-4009

Leads Will be Distributed in Round Robin Style Now

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To: Participating Contractors
Regarding Programs: Comfort Home Pilot Program
Summary: Leads Will be Distributed in Round Robin Style Now
Contact: comforthome@nyserda.ny.gov

The Comfort Home team is happy to announce that Comfort Home leads generated from the homeowner survey will now be distributed via a round robin process. In the past the lead distribution was to all contractors that serve that county. As the program has grown, we heard your concerns about too many contractors getting the same lead and frustration from homeowners getting too many calls.

The leads will now come from the Comfort Home mailbox (comforthome@nyserda.ny.gov) with the subject line Comfort Home Lead – XXXXX County. They will be sent to 2 contractors in the county the lead is in and then we will move down the list as new leads come in.

If you have any questions or would like to update the contact information leads are being sent to reach out the Comfort Home team at:

Email: comforthome@nyserda.ny.gov

Phone: 1-888-406-4009

Knob and Tube Wiring

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To: Participating Contractors
Regarding Programs: Assisted Home Performance and EmPower
Summary: Knob and Tube wiring
Contact: Account Manager

Effective immediately, NYSERDA has made the following changes related to the removal of active/live knob and tube wiring from a home so shell measures can be completed. Participating contractors shall follow the requirements of the local jurisdiction when completing any electrical work in a home, including when the removal of knob and tube is required.

This means that Participating contractors are no longer required to use a licensed electrician to remove active/live knob and tube wiring, unless a licensed electrician is required by the local jurisdiction where work is being performed.

Pre/Post Installation Report Submission Reminder

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To: Participating Contractors
Regarding Programs: Assisted Home Performance and EmPower
Summary: Pre/Post Installation Report submission reminder
Contact: Please reach out to your account manager

As a reminder for all Assisted Home Performance and EmPower New York projects, EmPCalc v 8.14+ and later generates both pre-installation and post installation measures reports, which outline the proposed and installed energy efficiency measures and energy savings for each project. Prior to the start of work, participating contractors must review the proposed measures being installed with the household and have them sign the pre-installation report. Following the completion of work, the household is required to review and sign the post-EmPower New York & Assisted Home Performance Program installation report. At the time of final project submission, the participating contractor must upload both the signed pre-installation and post installation reports.

Please reach out to your account manager with any questions on these reports or the final project submission process.

IRA Working Group

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To: Contractors and Stakeholders
Regarding Programs: EmPower New York & Assisted Home Performance
Summary: IRA Working Group
Contact: Please contact scott.oliver@nyserda.ny.gov

NYSERDA will be administering funding from the Inflation Reduction Act to help electrify and make home electrification ready. As part of this process, NYSERDA will be engaging with participating contractors on program design and outreach strategies through the IRA working group. This group with meet 4 times on a bimonthly basis starting in May. If you are interested in being considered for this group, please email Scott Oliver at scott.oliver@nyserda.ny.gov .