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Program Announcement

NYSERDA Single Family Programs Update

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To: Contractors
Regarding Programs: EmPower+
Summary: November Monthly Contractor Check-in – Cancelled
Contact: [email protected]

The November Monthly Contractor check-in has been cancelled.  The next monthly check-in will be held on Friday December 1.  Registration links for the December webinar will be in the next Program Announcement. 

All webinars are recorded and links to the recordings are available on the Contractor Support site.

Timely Submissions of Assessments and Installations

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To: Participating Comfort Home Contractors
Regarding Programs: Comfort Home Pilot Program
Summary: Timely Submissions of Assessments and Installations
Contact: [email protected]

To maintain accurate and current reporting and allow timely quality assurance inspections, Comfort Home workflow submissions into Compass must take place within 30 days of completion of the on-site work.  Effective on November 1, 2023:

  • Unless alternative agreements are reached with NYSERDA, Comfort Home assessments must be entered into Compass and submitted within 30 days of completion of the on-site assessment. 
  • Unless alternative agreements are reached with NYSERDA, Comfort Home load reduction installations must be entered into Compass and submitted within 30 days of completion of the on-site work by the Contractor.
  • Unless alternative agreements are reached with NYSERDA, Comfort Home HVAC (heat pump) installations must be entered into Compass and submitted within 30 days of completion of the on-site work.

EmPower+ Customer Acceptance Extension

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To: EmPower+ Contractors
Regarding Programs: EmPower+
Summary: EmPower+ Customer Acceptance Extension
Contact: Please reach out to your Account Manager

The Empower+ program is announcing an extension of the time contractors have to accept customers in the NYHEP portal from 5 business days and one 5 business day extension to 15 calendar days with one 5 calendar day extension. The program encourages contractors to accept customers as soon as possible so they have the best program experience. This extension will remain in effect until current portal stability issues have been thoroughly resolved. If there are any questions, please contact your Account Manager. 

Addressing Common Proforma Issues/Errors

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To: Participating EmPower+, REA and Comfort Home contractors 
Regarding Programs: GJGNY Web Proformas 
Summary: Addressing Common Proforma Issues/Errors 
Contact: [email protected] 

Hello, 

It’s been nearly one year using GJGNY Web ProForma. After reviewing many submitted Web ProFormas, there are several common issues/errors that occur: 

  • Incorrect customer loan application date. The customer’s actual loan application date must be entered.  The application date can be found in Slipstream’s VelocityGo system or by looking at the application number (230907-XXXX).  Entering incorrect application dates can impact the Web ProForma results. 
  • Using incorrect energy assessment tools for EmPower+ and Market Rate. All EmPower+ and Market Rate loans with application dates of 7/28/2023 or later should be using the new Invoice ProForma Report (downloaded from the New York Home Energy Portal) to build out the savings within and be attached to the ProForma.  EmPCalcs and the Res assessment tool are no longer accepted. 
  • Using correct energy assessment tools for Comfort Home and NYS Clean Heat.  The Resources for Participating Contractors page tells you what savings tool needs to be used for a loan based on its project type.  The correct energy assessment tool must be used based on the project type (i.e. if the loan is for a Comfort Home project it must have a Comfort Home Energy Savings Calculator completed for it and attached to the Web ProForma). 
  • Not including measures in Project Measures section.  All measures listed on the Invoice ProForma Report, except direct installs for EmPower+, must be included in the Web ProForma inputs regardless of whether they are part of the GJGNY loan or being paid by another funding source (i.e. incentives/rebates).   
  • Not entering total measure/project costs.  Total or gross measure/project costs (before incentives are factored in) need to be entered when completing the Project Measures section.  
  • Matching dollar and energy savings values. The dollar and energy savings values that are entered into the Web ProForma need to match exactly what is shown for the loan in its attached savings file – including entering negative values for MWh savings (if applicable).  Do not round values when entering them into the Web ProForma.  For ASHP/GSHP/Comfort Home projects, make sure that they are coming from the tab in the savings file labeled “Web ProForma Inputs.” 

Web ProFormas with missing or incorrect data entered will not be accepted and may result in the delay of issuing loan documents to your customers or release of loan funds. 

We appreciate your continued support of the GJGNY Financing Program and working with us through this past year as we try to improve the experience of accessing GJGNY Financing for your customers.  If you have any questions, please email [email protected]. 

Thank you, 

The Residential Financing Team 

EmPower+ Fact Sheet Translations

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To: EmPower+ Contractors
Regarding Programs: EmPower+
Summary: EmPower+ Fact Sheet Translations
Contact: Please reach out to [email protected]

The EmPower+ Fact Sheet has been translated into the same 14 languages as the EmPower+ application and these are currently available on the contractor support site. If there are additional languages you would like to see the fact sheet or EmPower+ application made available in, please reach out to [email protected].