Holidays

To: Participating Contractors 
Regarding Programs: EmPower+ 
Summary: Holiday Impacts on EmPower+ Program 
Contact: See Below 

NYSERDA wishes you and your family a happy and safe holiday season. Please see below for EmPower+ program staff and implementation staff hours for the end of December and beginning of January. 

CLOSURES: 

• Tuesday, December 24: CLEAResult 
• Wednesday, December 25: NYSERDA, TRC & CLEAResult 
• Wednesday, January 1: NYSERDA, TRC & CLEAResult 

Customer Support 
The 1-866-NYSERDA/877-NYSMART number will not be staffed on Wednesday, December 25 or Wednesday December 31. 

Contractor Support 
Participating contractors working in the field in need of emergency approval may contact the following people on the designated day: 

• Tuesday, December 24: John Carrigan (518-309-0568)
• Wednesday, December 25: Mireille Yost (518-207-4529)
• Wednesday, January 1: Lea Campbell (518-207-4510)  

 
For non-urgent matters, contact Contractor Support ([email protected] or (800) 284-9069; requests will be returned following the holiday in the order they were left. 

Invoices 

With the holidays, there will only be one invoice processed the weeks of December 23 and December 30 per the schedule below. 

• Thursday, December 26, 2024 
• Thursday, January 2, 2025 

Incentive invoicing processing will return to twice per week beginning the week of January 6.  

To: Participating Contractors 
Regarding Programs: EmPower+ 
Summary: Staff Hours for Thanksgiving 
Contact: See below 

NYSERDA wishes you and your family a happy and safe Thanksgiving. Please see below for EmPower+ program staff and implementation staff hours for the Thanksgiving Holiday. 

NYSERDA: Closed Thursday, limited staffing Friday 

CLEAResult: Closed Thursday and Friday 

TRC Call Center: Closed Thursday, open Friday, EmPower+ Application Processing Closed Thursday and Friday 

Participating contractors working in the field in need of emergency approval may contact  Pete Hoke (518-409-5938) on Thursday, November 28 and Friday, November 29. For non-urgent matters, contact Contractor Support or (800) 284-9069; requests will be returned following the holiday in the order they were left. 

The 1-866-NYSERDA /1-877-NYSMART number will not be staffed on Thursday, November 28, but will be open for regular hours on Friday November 29. 

With the holiday, there will only be one EmPower+ incentive invoice processed during the week of November 25. Incentive invoicing processing will return to twice per week beginning the week of December 2. 

To: Participating Contractors
Regarding Programs: EmPower+
Summary: Staff Hours for Thanksgiving
Contact: Reach out to your Account Manager

NYSERDA wishes you and your family a happy and safe Thanksgiving. Please see below for EmPower+ program staff and implementation staff hours for the Thanksgiving Holiday.

NYSERDA: Closed Thursday, limited staffing Friday

CLEAResult: Closed Thursday and Friday

Participating contractors working in the field in need of emergency approval may contact Jeannette Francis – 518-360-2166 on Thursday, 11/23 and Pete Hoke – 518-207-4534 on Friday, 11/24. The Tech Services team also includes information in their autoreply and voicemails directing contractors on who to go to if they have an emergency or to reach out to contractor support for non-emergency matters and someone will get back to them after the holiday. If there is an emergency that requires assistance from Shared Services, please contact Lindsay Huba-Zhang at 518-598-3573, otherwise non-emergency matters will be responded to after the holiday. With the holiday, there will only be one EmPower+ incentive invoice processed during the week of 11/20. Incentive invoicing processing will return to twice per week beginning the week of 11/27.