Some contractors are experiencing an error message when contacting the Contractor Support phone line as a participating contractor. This is being worked on and updates will be posted as they become available. As a temporary workaround for calling the support line, please select the either approved or past customer IVR option (option 2 when calling 800-284-9069).
Other communication channels are unaffected: Contractors may submit a case by emailing [email protected], clicking the ‘Submit a Case’ button on the homepage of the contractor support website, or start a messaging session using the Chat bubble on the bottom right of the contractor support website’s homepage. Thank you for your continued support and patience.
Program/s: EmPower+ To: Participating Contractors, Hubs Summary: EmPower+ Application Update Questions: Please contact Contractor Support at 1-800-284-9069.
The EmPower+ Application has been updated to include additional language in the attestation for sharing customer information with the Department of Public Service. The online application and English version of the application have already been updated and can be found at https://www.nyserda.ny.gov/All-Programs/EmPower-New-York-Program/EmPower-Application. The translated versions of the application are in the process of being updated and will be posted once complete. The updated version of the application can be used immediately, and Program is requesting contractors and Hubs to transition to the updated application no later than August 28.
The added language can be found below.
“Customer agrees and authorizes their utility’s sharing of the participant-customer’s information and/or project-level information with New York State Department of Public Service Staff and NYSERDA, including its agents or authorized representatives, consistent with NYSERDA’s New York State Public Service Commission and statutorily authorized responsibilities, including, but not limited to supporting market development initiatives, and other evaluation and measurement activities. (For clarity, the term project level includes the information based on the scope of the project, including, but not limited to, aggregated and anonymized whole building, building or subsets of the project.)”
If there are any questions, please contact Contractor Support at 1-800-284-9069.
To: Participating Contractors, CEAs Regarding Programs: EmPower and Assisted Home Performance with ENERGY STAR® Summary: Additional translations of the Combined Residential Application are now available. Contact:[email protected]
NYSERDA is pleased to announce the release of several new translations of the Combined Residential Application. Languages available are listed below:
For any questions, please reach out to your account manager or [email protected]. To suggest additional language translations please email [email protected] .