Date Change for Go-Live timing of MyEnergy portal
Program/s: EmPower+
To: Participating Contractors
Summary: MyEnergy portal will go-live for AUP on October 28, 2024. EmPower+ will go-live on November 21, 2024
Contact with Questions: Please contact support.residential@nyserda.ny.gov
As previously announced, NYSERDA will be launching MyEnergy, a platform designed to enhance residential customer engagement with home and building clean energy improvements. The Appliance Upgrade Program will be available at MyEnergy’s launch on October 28, 2024, with EmPower+ functionality available on November 21, 2024.
Effective November 21, 2024, EmPower+ contractors can use MyEnergy to complete the following actions:
· Start new EmPower+ application on behalf of a resident
· Access previously submitted EmPower+ applications
· Determine a resident’s eligibility for EmPower+ and Appliance Upgrade Program
· Submit Appliance Upgrade Program sales documentation
· Get support by submitting questions regarding NYSERDA programs, applications, or support with MyEnergy
Training Opportunities: Training opportunities have begun and will continue in November for Participating Contractors and Regional Clean Energy Hubs.
This training will equip participants to effectively navigate and utilize MyEnergy, a portal designed to enhance residential customer engagement with home and building energy efficiency and clean energy improvements. The initial rollout of MyEnergy will support New York households by enabling residents to qualify for home energy improvement incentives, apply for incentive programs, including EmPower+ and the new Appliance Upgrade Program, and connect with Installation Contractors, Participating Retailers, and Regional Clean Energy Hubs.
Register for upcoming training sessions:
- Training Session 3: Wednesday, November 6 from 9:00 to 10:00 a.m. ET Register here
- Training Session 4: Thursday, November 7 from 4:00 to 5:00 p.m. ET Register here
Additional trainings and Office Hours will be announced in the coming weeks.
If there are any questions, please contact Contractor Support at 1-800-284-9069 or email support.residential@nyserda.ny.gov
Important Considerations:
- Comfort Home Applications: Applications for the Comfort Home Program will be available on MyEnergy in 2025. In the meantime, residents eligible for the Comfort Home program will be guided to NYSERDA’s Find a Contractor page. From there, they can connect with a certified contractor who will assist in conducting an assessment and identifying potential energy-saving projects.
- Multifamily Residential Program: Applications for the Multifamily Residential Program will be available on MyEnergy in 2025. A separate communication will be distributed for this effort.
MyEnergy Recorded Demonstrations and Trainings:
During our Contractor Check-In on September 9, 2024, we conducted a demonstration of MyEnergy where we highlighted the numerous benefits of the platform. The session covered essential topics such as navigating the interface, submitting applications, and more! A link to watch the demonstration will be available soon.