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Staff Hours for Thanksgiving

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To: Participating Contractors
Regarding Programs: EmPower+
Summary: Staff Hours for Thanksgiving
Contact: Reach out to your Account Manager

NYSERDA wishes you and your family a happy and safe Thanksgiving. Please see below for EmPower+ program staff and implementation staff hours for the Thanksgiving Holiday.

NYSERDA: Closed Thursday, limited staffing Friday

CLEAResult: Closed Thursday and Friday

Participating contractors working in the field in need of emergency approval may contact Jeannette Francis – 518-360-2166 on Thursday, 11/23 and Pete Hoke – 518-207-4534 on Friday, 11/24. The Tech Services team also includes information in their autoreply and voicemails directing contractors on who to go to if they have an emergency or to reach out to contractor support for non-emergency matters and someone will get back to them after the holiday. If there is an emergency that requires assistance from Shared Services, please contact Lindsay Huba-Zhang at 518-598-3573, otherwise non-emergency matters will be responded to after the holiday. With the holiday, there will only be one EmPower+ incentive invoice processed during the week of 11/20. Incentive invoicing processing will return to twice per week beginning the week of 11/27.