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Updated Quality Assurance Follow-Up Process

Program/s: Comfort Home
To: All Comfort Home Contractors
Summary: Updated Quality Assurance Follow-Up Process
Contact with Questions: keith.bohling@nyserda.ny.gov

As of March 13, 2026, the Comfort Home Quality Assurance (QA) inspection follow-up processes have transitioned to CLEAResult. To make the process smoother, the Comfort Home SharePoint Contractor Document Libraries will no longer be used. Contractors will continue to receive a copy of the report via email for each completed QA inspection.

To inquire about an inspection result or provide updates for a failed inspection, send an email to support.residential@nyserda.ny.gov with the subject line of ‘Comfort Home QA – [enrollment #]’. When non-conformances have been resolved, attach photos of the resolution to your email.