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Tag: EmPower+

EmPower+ Project Contract Requirement

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Program/s: EmPower+
To: Participating Contractors
Summary: EmPower+ Project Contract Requirement
Questions: Please contact Contractor Support at 1-800-284-9069.

Effective August 1, 2024, Participating Contractors must generate a project contract for all EmPower+ projects, even if the Program is paying for 100% of the project cost. Contracts must be drafted in accordance with the requirements set forth in the Residential Contractor Participation Agreement in Section 2.3 of the Program Manual.  A copy of the contract must be included as part of the final project submission paperwork. Program will be reviewing this in more detail on the July 12 contractor check-in webinar. Section 8.1 will be added to the Program Manual and will provide an overview of the project paperwork required for each project type.

If there are any questions, please contact Contractor Support at 1-800-284-9069.

Heat Pump Additional Incentive Requirement Change

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Programs: EmPower+
To: Participating Contractors
Summary: Heat Pump Additional Incentive Requirement Change
Questions: Please contact Contractor Support at 1-800-284-9069.

For heat pump projects where the Participating Contractor is looking for the additional incentive, there has been an update to the requirements for existing ducted systems.

In Section 5.10 of the Program Manual under Additional Incentive Project Requirements, the existing language for: 2. Static pressure test for existing ductwork as per ANSIRESNETACCA_310-2020_v7.1.pdf. is being replaced with the following: 2. For existing ducted systems, accurate measurements of the supply/return and any runoffs from those plenums is required. Along with the measurements, we will need proof that the new system will work effectively with the existing ductwork by providing us with ductolator or equivalent measurements based off the CFM of the proposed unit and the size of the existing ductwork. For test out, we will require static pressure testing of the system with the new unit in place.

If there are any questions, please contact Contractor Support at 1-800-284-9069.

Call Center Update

Events, Training Opportunities and ConferencesArchive
EmPower+Archive
Residential Energy AssessmentsArchive
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Programs: EmPower+, Residential Energy Assessments, Comfort Home
To: Contractors and Vendors
Summary: Call Center Update
Questions: Dave Friello

Enhancements to the customer/contractor support system (cases and phone calls) will be released the evening of June 26. During this update you may experience delays in reaching the support team by phone, logging into the case system, or creating a case by email. 

Appliance Vendor Contacts 

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Programs: EmPower+
To: Participating Contractors
Summary: Appliance Vendor Contacts 
Questions: Contractor Support

The Program wanted to highlight a feature of NYHEP that is available to contractors to surface and provide appliance vendor information in the event a customer reaches out to them directly. This feature is available to enhance customer service by providing timely and accurate information regarding appliance vendors.

Vendor information can be found in NYHEP under Main Menu>Enrollments, entering identifying information in the corresponding field (last name, street address, etc.) and selecting ‘Appliance’ in the Program field before clicking Search.

The vendor’s name can be found in the ‘Installer’ column. If ‘Installer’ is blank, the appliance order has not yet been placed. Results can be further filtered or sorted by Enrollment Status.

The list of participating appliance vendors is located on the Program Contacts page of the Contractor Support website, https://hpwescontractorsupport.com/program-contacts/.

If you have any questions, please reach out to Contractor Support.

EmPower+ Program Manual Updates

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Program/s: EmPower+

To: Participating Contractors

Summary: EmPower+ Program Manual Updates

Questions: For project related questions, please contact contractor support at 1-800-284-9069.  

EmPower+ Program Manual Updates

Along with the launch of the IRA Hear incentives comes an important policy change with heat pumps. Effective June 24, 2024, and in alignment with New York’s priority to ensure energy affordability for low-income households, homes that heat with delivered fuels and electric resistance heating will be prioritized for funding in the initial rollout of IRA HEAR Rebates as they present the most advantageous economic case for conversion to heat pumps. As a result, IRA HEAR heat pump incentives will not initially be available for homes with natural gas as the primary existing heating fuel. NYSERDA will continue to assess this policy and provide updates as indicated by evolving market conditions.

The program team reviewed the updated heat pump rules along with the heat pump submission process during the June 21 Single Family Residential Program webinar. A recording of the webinar and Q&A document will be posted here once available. These changes have been captured as part of Section 5.10 of the Program Manual.

If there are any questions, please contact contractor support at 1-800-284-9069 or submit a case to [email protected].