To: Participating Contractors and Stakeholders Regarding Programs: EmPower New York, Assisted Home Performance Summary: Invoices for the weeks of July 3 and July 10 Contact: Account Managers
With the 4th of July holiday and the transition from Uplight to the NYHEP, program will be processing one Assisted Home Performance/EmPower invoice package per week, instead of two.The invoices will be processed in accordance with the timeline below:
Week of July 3, Invoice package will be processed on July 6
Week of July 10, Invoice package will be processed on July 12
If you have any questions, please reach out to your Account Manager.
To: Participating Contractors and Stakeholders Regarding Programs: REA and EmPower+ Summary: Additional Office Hours Contact: Account Managers
In the coming weeks, staff from the Residential Energy Assessment (REA) and EmPower+ Programs will hold additional Office Hours to field questions on the NY Home Energy Portal (NYHEP). Participating contractors should bring their “How do I…“ questions on modeling, forms/reports, homework assignments, etc. Use the registration links below to sign up for the Office Hour sessions. The Office Hour time slots are provided below:
Office Hours #13- Tuesday, July 11 at 9:00 a.m. ET
To: Participating Contractors and Stakeholders Regarding Programs: EmPower New York, Assisted Home Performance Summary: EmPower+ Contractor Program Announcement- Go Live Next Week Contact: Account Managers
Please remember that the EmPower and Assisted Home Performance programs will be combining into one program, EmPower+, next week, on Monday, July 10, 2023. Please see prior program announcements for full details.
For current Participating Contractors, no action is required for you to continue working in the Program through EmPower+. Your existing Participation Agreement remains valid under EmPower+. If you decide you no longer wish to Participate in EmPower+, please send us an email to empower.residential@nyserda.ny.gov.
As you communicate EmPower+ changes with your staff, and customers please emphasize that, although the program names are changing, the customer experience should not change; NYSERDA is still dedicated to reducing energy usage for low- and moderate-income households.
To help assist with this rebranding, we ask that you please review your literature and websites and change all references to EmPower NY and Assisted Home Performance with ENERGY STAR® to EmPower+ by September 1, 2023. All marketing and promotional materials as well as forms with the Empower or Assisted Home Performance program names should stop being used by September 1, 2023, at the latest.
Please make sure to attend the July 7 Contractor webinar for additional EmPower+ information, the sign up information is below:
If you have any questions about this change, please contact your Account Manager.
NYSERDA wishes you and your family a happy and safe Fourth of July! Please see below for EmPower and AHP program staff and implementation staff hours for the holiday.
NYSERDA is pleased to announce improvements to the “Find a Contractor Site” located at https://www.nyserda.ny.gov/ny/ahp-empower/Contractors. These improvements should be live at the time of this announcement or shortly thereafter. Historically, this site was updated at planned intervals, so there was a lag time between when a contractor notified the Program of changes to their contact information and when those changes were live on the website. Now, this site is directly connected to the NYSERDA Salesforce Program Partnership records, so any updates will immediately be seen on the website once Program staff has updated and saved the record. In addition, the Search feature has been expanded to include county served, which will surface contractors who serve a specific county and/or are located in specific county:
Contractors are asked to check their information on this website at regular intervals to ensure it is up to date. If a change is required, a case can be submitted to support.residential@nyserda.ny.gov with any requested updates.
Also as a clarification, the Find a Contractor site hosted by Uplight at https://nyserda.energysavvy.com/contractors/ is still searchable through browsers but is not considered an active NYSERDA website and contractors are not encouraged to use this. Over the upcoming months as the Program transitions from Uplight to the New York Home Energy Portal, this webpage will be decommissioned.
If there are any questions, please reach out to your account manager.
