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Tag: EmPower+

Online EmPower+ Application Updates 

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Programs: EmPower+
To: Participating Contractors and Hubs 
Summary: Online EmPower+ Application Updates 
Contact with Questions: 1-866-NYSERDA 

The online version of the EmPower+ Application has been updated to capture changes implemented on the paper version of the application in February of this year. These changes went live on May 4, 2024. In addition, updates specific to the online application have been made to accommodate process changes. Applications in the system prior to May 4, 2024, that were not submitted, will need to reapply.

Below is a summary of the online application changes: 

  • Consolidated Edison (Con-ed) Account Numbers- Con-Ed has updated the format of their utility account numbers from 15 digits to 11 digits. The online application has been updated to accept both the new format and the historic format.  
  • Attestation Language- Minor changes have been made to accommodate projects with Inflation Reduction Act (IRA) funding. 
  • Demographics and Household Information- Historically, this was one section of the application, now there is a standalone Demographics Section and a separate Household Information Section.

In the upcoming weeks, the knowledge base will be updated with screenshots to reflect the changes to the on-line application. In the meantime, if there are questions on completing the online application, please reach out to 1-866-NYSERDA.  

NYHEP Trainings in Preparation for the Launch of the IRA HEAR Offering

Events, Training Opportunities and ConferencesArchive
EmPower+Archive
Residential Energy AssessmentsArchive
Comfort Home PilotArchive
Green Jobs – Green New York Residential FinancingArchive
General AnnouncementsArchive

Programs: EmPower+
To: Participating Contractors and Hubs 
Summary: NYHEP Trainings in Preparation for the Launch of the IRA HEAR Offering
Contact with Questions: Please reach out to contractor support at 1-800-284-9069

On May 3, 2024, Program provided an overview of the upcoming Inflation Reduction Act (IRA) offering. It is expected that the funding through the early enablement section of the IRA Home Electrification and Appliance Rebates (HEAR) Program will be available in late May or early June; however, these dates remain tentative. If you missed the webinar, you can access it, along with a frequently asked questions document, here.  

The webinar covered the following topics: 

  • General IRA overview/estimated funding 
  • Eligibility updates 
  • Program process changes  
  • Cost effectiveness criteria 

Over the next few weeks, NYSERDA will be updating Program materials, webpages, marketing materials and the NY Home Energy Portal (NYHEP) in preparation for the launch of the IRA HEAR offering.  

NYSERDA will be providing Contractor/Hub trainings on the following dates: 

Training Webinar #1: Wed, May 22, 3-4pm

Training Webinar #2: Tue, May 28, 8:30-9:30am

In addition to the trainings, CLEAResult will host office hours in late May and throughout June to address additional questions. These dates and information on how to attend will be included in the next program announcement.  

For additional information please visit NYSERDA’s IRA website.  

NYHEP Updates

Events, Training Opportunities and ConferencesArchive
EmPower+Archive
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Green Jobs – Green New York Residential FinancingArchive
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Program: EmPower+ and REA
To: EmPower+ and REA Contractors
Summary: NYHEP Updates
Contact with Questions: If you experience any issues reaching the contractor support team by phone, please send an email to support.residential@nyserda.ny.gov

The following NYHEP changes will go live April 25. Knowledge Base articles with be updated to reflect these changes.

All Users:  

  • Display a warning box with a 10-minute countdown prior to automatically being logged out due to inactivity.   
  • Single sign-on enabled.  Users logged into Salesforce can also log into NYHEP without entering credentials. 
  • Search feature enhancement.  Users may use the search bar to locate a project using Enrollment Number, Reference Number, or Customer Last Name 
  • Project Acceptance Extension. System configuration aligned with extension policy announced in December 2023 
  • “Application Processor” label changed to “Community Hub” 
  • Forgot Your Password” dialog box updated to ask for “user ID”
    • Numerous back-end data exchange enhancements, other bug fixes, and performance improvements 

New Call System is Live 

Events, Training Opportunities and ConferencesArchive
EmPower+Archive
Residential Energy AssessmentsArchive
Comfort Home PilotArchive
Green Jobs – Green New York Residential FinancingArchive
General AnnouncementsArchive

Programs: EmPower+
To: EmPower+ Contractors
Summary: New Call System is live 
Contact with Questions: If you experience any issues reaching the contractor support team by phone (1-800-284-9069), please send an email to support.residential@nyserda.ny.gov 

The EmPower+ program has implemented a new call handling system as of April 17, 2024. If you experience any issues reaching the contractor support team by phone, please send an email to support.residential@nyserda.ny.gov. 

Webinar: Overview on The Upcoming Inflation Reduction Act (IRA) Offering

Events, Training Opportunities and ConferencesArchive
EmPower+Archive
Residential Energy AssessmentsArchive
Comfort Home PilotArchive
Green Jobs – Green New York Residential FinancingArchive
General AnnouncementsArchive

Programs: EmPower+
To: Contractors
Summary: Webinar: Overview on the upcoming Inflation Reduction Act (IRA) offering

Join the Single Family Residential Team on the May 3, 2024, Contractor Webinar, where Program will be providing an overview on the upcoming Inflation Reduction Act (IRA) offering. It is expected that the funding through the IRA Home Electrification and Appliance Rebates (HEAR) Program will be available in late May; however, these dates are tentative. 

 During the webinar, Program will be covering the following topics: 

  • General IRA overview/estimated funding 
  • Eligibility updates 
  • Program process changes
  • Cost effectiveness criteria 

There are important EmPower+ Program changes related to IRA funding so it is essential to attend the webinar to hear about these Program updates and the IRA changes. During May, NYSERDA will be updating Program Materials, webpages, marketing materials and the NY Home Energy Portal (NYHEP) in preparation of the IRA funding. NYHEP training, office hours, and other important deadlines will be announced soon. We look forward to seeing you on May 3. For additional information please visit NYSERDA’s IRA website.