Programs: EmPower+ To: EmPower+ Contractors Summary: New Call System is live Contact with Questions: If you experience any issues reaching the contractor support team by phone (1-800-284-9069), please send an email to support.residential@nyserda.ny.gov
The EmPower+ program has implemented a new call handling system as of April 17, 2024. If you experience any issues reaching the contractor support team by phone, please send an email to support.residential@nyserda.ny.gov.
Programs: EmPower+ To: Contractors Summary: Webinar: Overview on the upcoming Inflation Reduction Act (IRA) offering
Join the Single Family Residential Team on the May 3, 2024, Contractor Webinar, where Program will be providing an overview on the upcoming Inflation Reduction Act (IRA) offering. It is expected that the funding through the IRA Home Electrification and Appliance Rebates (HEAR) Program will be available in late May; however, these dates are tentative.
During the webinar, Program will be covering the following topics:
General IRA overview/estimated funding
Eligibility updates
Program process changes
Cost effectiveness criteria
There are important EmPower+ Program changes related to IRA funding so it is essential to attend the webinar to hear about these Program updates and the IRA changes. During May, NYSERDA will be updating Program Materials, webpages, marketing materials and the NY Home Energy Portal (NYHEP) in preparation of the IRA funding. NYHEP training, office hours, and other important deadlines will be announced soon. We look forward to seeing you on May 3. For additional information please visit NYSERDA’s IRA website.
Programs: EmPower+ To: EmPower+ Contractors Summary: New Call System will be implemented April 17th, 2024 Contact with Questions:If you experience any issues reaching the contractor support team by phone, please send an email to support.residential@nyserda.ny.gov
The EmPower+ program will be implementing a new call handling system on the evening of April 17th, 2024. During this time, you may experience delays reaching the support team. If you do experience any issues reaching the contractor support team by phone, please send an email to support.residential@nyserda.ny.gov.
Programs: EmPower+, Residential Energy Assessments, Comfort Home To: Contractors Summary: NYHEP Updates Contact with Questions:If there are any questions on this, please reach out to contractor support at 1-800-284-9069.
Thank you for your feedback for the NY Home Energy Portal (NYHEP). NYSERDA and our developers are working to make the requested improvements and release enhancements on a monthly cadence. NYHEP will be updated on March 14, 2024, with the following changes:
All users: Ability to choose multiple document types when uploading a file
NYSERDA/Implementation users: Enhanced Implementation/Contractor profile features and management tools
Numerous back-end data exchange enhancements to streamline reporting and other bug fixes.
Program: EmPower+ To: EmPower+ Contractors and Regional Clean Energy Hubs Summary: Clarification of EmPower+ applications with HEAP award letters dated 10/1/2023 and later Contact with Questions:Empower.residential@nyserda.ny.gov
The EmPower+ program team is clarifying a miscommunication made during the Single-Family Residential Contractor webinar on March 1, 2024.
During the webinar, it was stated that EmPower+ Applications with Home Energy Assistance Program (HEAP) award letters would be accepted, and the application would be placed on hold. To clarify, this is for HEAP recipients in Long Island who would otherwise not be eligible for the EmPower+ program. HEAP customers for the rest of New York can continue to use HEAP award letters for EmPower+ application approval at the $10,000 incentive cap. When OTDA funding is available, these projects will be eligible for $20,000 rather than $10,000. The program’s three year look back is still in effect.
If there are any questions on this, please reach out to contractor support at 1-800-284-9069.