To: REA Contractors
Regarding Programs: REA
Summary: REA Find a Contractor Website
Contact: [email protected]
The Residential Energy Assessment (REA) Participating Contractor Listing has been updated to an online search style and the PDF listing has been retired. Please take a moment to review your listing for accuracy and email [email protected] if any adjustments need to be made.
To: REA Contractors
Regarding Programs: REA
Summary: NYHEP Customer Creation
Contact: [email protected]
Updates have been made in NYHEP v3.0 to streamline the customer creation process. Drop-down options have been adjusted and additional values from the Customer page will now migrate to the Account and Premise pages. All updates can be reviewed in the REA section of Knowledge Base.
To: EmPower+ Contractors
Regarding Programs: EmPower+
Summary: Contractors must provide a copy of the Home Energy Assessment to customers
Contact: Please reach out to contractor support at 1-800-284-9069
The EmPower+ program has been receiving many customer complaints about customers not receiving copies of their home energy assessment. Starting on February 13, 2024, CLEAResult will verify that the home energy assessment report was generated in NYHEP as part of final project review. If the report is not present, the project will be pushed back to the contractor to generate the report and provide it to the customer. After the report has been provided to the customer, the contractor can resubmit the project.
Section 5.17 of the Program Manual specifies “The participating contractor shall provide Program participants with a finalized home energy assessment report within 14 calendar days of site visit. The report shall be generated from Program-approved software and include a detailed workscope proposal that identifies measures and pricing for improving the energy efficiency, comfort and safety of the home. The report shall include all energy efficiency, comfort, health and safety opportunities that exist in the home regardless of type of service(s) the participating contractor offers (i.e., a participating contractor with heating certification needs to identify applicable envelope issues in the report) while adhering to the policies and procedures.”
Moving forward, quality assurance inspections will also include an inquiry with customers to see if home energy assessment reports were provided. Initially, scores will not be diminished if a home energy assessment report was not provided to the customer; however, the contractor will be notified to send a copy of the home energy assessment report to the customer. If it is determined that a contractor is not providing their customers with a home energy assessment on a regular basis, CLEAResult Quality Control will work with the contractor to help them remediate this.
In addition to being a Program requirement, upcoming funding from the Inflation Reduction Act will make home energy assessment reports a requirement, where NYSERDA may need to show proof the home energy assessment report was delivered to the customer.
If there are any questions on this, please reach out to contractor support at 1-800-284-9069.
To: Participating Contractors
Regarding Programs: EmPower+
Summary: EmPower+ Invoice Payments
Contact: For Questions – contact [email protected]
On January 25, an issue prevented EmPower+ contractor invoice payments from being dispersed. This issue has been resolved. ACH payments were processed overnight on February 5 and should be available within your banks typical processing time. Paper checks will be processed in the next check run on February 14.
To: Contractors
Regarding Programs: EmPower+
Summary: March Monthly Contractor Check-in
Contact: [email protected]
NYSERDA Single Family Programs Update
Friday, March 1, 2024
8:30 a.m. – 10:00 a.m. ET
Webinar number 2532 381 8775
Event password: Energy1
Starting in March, the monthly contractor check-in will run until 10:00am and cover all Single Family Residential Programs including EmPower+, Comfort Home, and Residential Energy Assessments
All attendees must register prior to joining the event. This process will allow you to add the meeting to your calendar and provides each individual with a custom link to join the meeting. Please do not share your link with anyone. To register, please click here.
All webinars are recorded and links to the recordings are available on the Contractor Support site.