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Launching of Quality Home Contractor

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Program/s: EmPower+ Contractors
To: EmPower+ Contractors
Summary: Launching of Quality Home Contractor
Contact with Questions:  Amy Kasson-Muzio

Dear Stakeholders,

NYSERDA is in the process of establishing a Quality Home Contractor (QHC) designation aimed at highlighting exemplary performance among Single Family Residential Empower+ participating contractors.

The Quality Home Contractor designation will help New Yorkers during the contractor search and selection process, by identifying EmPower+ contractors who consistently achieve high standards of quality. The designation will help lessen the search and selection burden on customers and lend confidence that the job will be well-done when a QHC is chosen. The designation will also help contractors to differentiate themselves by the quality of their work.

Final criteria for determining which contractors will receive NYSERDA’s QHC designation are still under development. The likely eligibility criteria are:

  • Must be an active full status EmPower+ contractors,
  • Must complete at least 12 full comprehensive projects within the past calendar year (2024 for the initial designation), and
  • Must have at least a 4.0 (no rounding up) average in-field inspection QA score for the past calendar year.

The designation will be valid for one calendar year and will be re-evaluated annually using the same criteria.

Contractors that meet the eligibility criteria will be identified on NYSERDA platforms (e.g., website) and listed as a NYSERDA Quality Home Contractor. These contractors will also be provided with a NYSERDA Quality Home Contractorlabel/logo to use in their own marketing and customer communications as a third-party differentiator and validation of their work quality.

With the addition of the QHC designation, we do not anticipate any other changes to the Quality Assurance inspection guidelines within the overarching Quality Assurance program for Empower+. 

Sincerely,
 The Standards and Quality Assurance Team