Program Manual

Program/s: EmPower+
To: Participating Contractors
Summary: Project Photo Requirements Update
Questions: Please contact Contractor Support at 1-800-284-9069.

Effective for EmPower+ final project submissions on or after October 1, 2024, project photos will need to be time-stamped, geo-tagged and aggregated into a single document for submission to the program. A single PDF document for each project is required to be submitted and can be made using a commercial product such as CompanyCam or the Pacific Northwest National Laboratory  Quality Install Tool | PNNL. Alternately, a contractor can create a visible geo-tag for each photo individually and aggregate the photos into a single PDF.

EmPower+ project submission photo requirements were covered as part of the Single-Family Residential Program webinars on September 6, 2024, and October 4, 2024. Recordings of the webinars are located here. As a correction note, on the October 4^, 2024, webinar, it was indicated that for heat pump projects, a geo-tagged photo of the existing plenum was required at project submission, this was an error, Program does not require photos of the existing plenum to be geo-tagged. The posted slide deck and any program materials will be updated to reflect this.

Section 8.2 of the Program Manual has been created to provide information on photo requirements for energy assessments and project submissions.

If there are any questions, please contact Contractor Support at 1-800-284-9069.

Program/s: EmPower+
To: Participating Contractors
Summary: MyEnergy platform will go-live on October 25, 2024
Contact with Questions: Please contact [email protected]

We are excited to introduce you to MyEnergy, a platform designed to enhance residential customer engagement with home and building clean energy improvements. The initial rollout of MyEnergy will support New York households by enabling residents to find clean energy home improvement incentives and connect with a participating contractor. Over the coming year, we will be enhancing MyEnergy with new features and resources to better connect residents and contractors to a broader range of clean energy programs.   

With a MyEnergy account, residents can initially

• Submit an EmPower+ and/or Appliance Upgrade Program application
• Search for a participating contractor or retailer
• Find a Clean Energy Regional Hub
• View NYSERDA residential rebate and incentive options
• Get help with the EmPower+ and/or Appliance Upgrade Program application process

Effective October 25, 2024, participating contractors can begin using MyEnergy to complete the following actions:

• Submit an EmPower+ and Appliance Upgrade Program application on behalf of a resident 
• Access submitted EmPower+ and Appliance Upgrade Program applications and projects to provide status updates
• Determine a resident’s eligibility for EmPower+ and Appliance Upgrade Program
• Submit Appliance Upgrade Program sales documentation
• Get support by submitting questions regarding NYSERDA programs, applications, or support with the MyEnergy portal

Upcoming Training Opportunities: Training opportunities will be offered in October to ensure you can make the most of the MyEnergy platform. Stay tuned for upcoming communications with details on how to register.

Important Considerations:

• Comfort Home Applications: Applications for the Comfort Home Program will be available on MyEnergy in 2025. In the meantime, residents eligible for the Comfort Home program will be guided to NYSERDA’s Find a Contractor page. From there, they can connect with a certified contractor who will assist in conducting an assessment and identifying potential energy-saving projects.
• Multifamily Residential Program: Applications for the Multifamily Residential Program will be available on MyEnergy in 2025. A separate communication will be distributed for this effort.

MyEnergy Recorded Demonstration:

During our Contractor Check-In on September 9, 2024, we conducted a demonstration of MyEnergy where we highlighted the numerous benefits of the platform. The session covered essential topics such as navigating the interface, submitting applications, and more! To watch the demonstration, please follow this link: https://hpwescontractorsupport.com/webinars.

We look forward to your active participation in the upcoming training sessions. Together, we can ensure a smooth transition and continue to provide exceptional service to New York residents.