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Program Announcement

OTDA HERR Benefits Increased

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To: EmPower+ Participating Contractors, Clean Energy Hubs
Regarding Programs: EmPower+ (Low-Income Eligible Households)
Summary: OTDA HERR benefit increased to $4,000 for repair and $8,000 for heating system replacement
Contact: Contact your Account Manager

Effective October 2, 2023, the Office of Temporary and Disability Assistance (OTDA) has increased the benefit available through the Heating Equipment Repair or Replacement (HERR) Benefit to $4,000 for a repair and $8,000 for a replacement.  The HERR Benefit provides incentives for eligible low-income homeowners to repair or replace failed direct heating equipment. In addition, the maximum resource limit for HERR was increased to $10,000.

Low-Income households looking to participate in HERR, can call a Local District Contact. If it is determined the low-income household is not eligible for the HERR Benefit or if the HERR Benefit will not cover the entire cost of the system, the household may be eligible for incentives through EmPower+. Please refer to the No Heat Guidelines Section 5.9 of the Program Manual for additional information. 

If there are any questions, please contact your Account Manager.

NYSERDA Single Family Programs Update

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To: Contractors
Regarding Programs: EmPower+
Summary: December Monthly Contractor Check-in – Cancelled
Contact: empower.residential@nyserda.ny.gov

NYSERDA Single Family Programs Update

Friday,  December 1, 2023

8:30 a.m. – 9:30 a.m. ET

Webinar number 2537 808 2933

Event password: Energy1

All attendees must register prior to joining the event. This process will allow you to add the meeting to your calendar and provides each individual with a custom link to join the meeting. Please do not share your link with anyone. To register, please click here.

All webinars are recorded and links to the recordings are available on the Contractor Support site.

Identifying Available Employment Opportunities for Asylum Seekers

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To: Participating EmPower+, REA and Comfort Home contractors
Regarding Programs: Workforce Development & Training
Summary: Contractor Recruitment
Contact: Wfinfo@nyserda.ny.gov 

Workforce Development & Training

Identifying Available Employment

Opportunities for Asylum Seekers

New York State Energy Research and Development Authority

Governor Hochul recently announced a program that will greatly expand the State’s ability to help asylum seekers quickly gain lawful employment with buisnesses looking to hire. New York State Department of Labor (DOL) career experts are working with individuals to asses skills, work history, education, career interests and more so they can begin working immediately after obtaining federal work authorization. Meanwhile, businesses can access a new portal to inform the State they would welcome newly-authorized individuals into their workforce.

For additional information or if you have any questions, please
contact Wfinfo@nyserda.ny.gov.

Sincerely,
NYSERDA’s Workforce Development and Training Team

Automated Emails

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To: Participating Comfort Home Contractors
Regarding Programs: Comfort Home Pilot Program
Summary: Automated Emails
Contact: comforthome@nyserda.ny.gov

Comfort Home Team has implemented automated approval emails for all Assessments, Load Reduction and HVAC Installations.! This process will help streamline review times, getting approvals back to you in a timely and efficient manner. The automated email will only be sent to one person at your company. If you wish to change the point of contact, please email resmarket@nyserda.ny.gov and let us know the name and email address of the contact you wish to receive all project approval emails for your company. If you normally have multiple people that receive notifications on approval in Compass we encourage you to set up an email distribution rule in your email account. 

Key things to note about this change to automated emails are:  

  • This is only for approvals – if projects are rejected or unsubmitted you will receive the normally formatted email from the Comfort Home Mailbox.  
  • You will receive one email per project approval. 
  • The emails will no longer have the eligibility in the body of the email but instead have a link that will take you back to the project page in Compass where you can view the eligibility statement in the Notes section.  
  • The Sender name will be Comfort Home and the email address is systemmessages@psdconsulting.net.  NOTE: If you have questions do NOT respond to the approval email, it will not be received by anyone. If you have questions regarding the approval, please reach out to the comforthome@nyserda.ny.gov mailbox directly.

Upcoming Contractor Webinar

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To: Participating Comfort Home Contractors
Regarding Programs: Comfort Home Pilot Program
Summary: Upcoming Contractor Webinar – October 23 at 10am
Contact: comforthome@nyserda.ny.gov

The Comfort Home team hosts a regularly occurring monthly (fourth Monday of every month) contractor webinar where the program team will provide program updates, helpful resources, contractor production metrics and an opportunity for contractors to ask any open questions.  

Next one up is Monday October 23, 2023 from 10:00 – 11:00 a.m. ET. This will be the last webinar for 2023 to provide a break for Holidays and will resume in January 2024. 

All attendees must register prior to joining the event. This process will allow you to add the meeting to your calendar and provides individuals with a custom link to join the meeting. Please do not share your link with anyone.  

Register Here:   

All webinars and trainings are recorded and copies of the recordings and slides are available on the Comfort Home SharePoint site under the Webinars and Presentation folder.  

If you have any questions reach out to the Comfort Home team at:  

Email: comforthome@nyserda.ny.gov  

Phone: 1-888-406-4009