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NYSERDA Residential Market Advisory Group (RMAG) 2024 Priority Setting Survey

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Programs: NYSERDA Residential Market Advisory Group (RMAG)
To: NYSERDA Residential Market Advisory Group (RMAG) Stakeholders
Summary: NYSERDA Residential Market Advisory Group (RMAG) 2024 Priority Setting Survey
Questions: Tamar Nagel

NYSERDA Residential Market Advisory Group (RMAG) 

2024 Priority Setting Survey 

Priorities for the RMAG are developed annually based on feedback from our membership. We invite you to complete a brief survey that will let us know what your areas of highest interest are for residential clean energy technologies in 2024. This should take no more than 10 minutes to complete. 

2024 RMAG PRIORITY SURVEY

Questions or Recommendations? 
Interested in hearing about something specific at an RMAG meeting? Would you like to share your work with the RMAG? Please submit your recommendations for future RMAG programming via the registration link for the Q2 RMAG Virtual Meeting. 

We look forward to seeing you soon. 
 
Sincerely, 
The Residential Market Advisory Group Team 

Call Center Update

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Programs: EmPower+, Residential Energy Assessments, Comfort Home
To: Contractors and Vendors
Summary: Call Center Update
Questions: Dave Friello

Enhancements to the customer/contractor support system (cases and phone calls) will be released the evening of June 26. During this update you may experience delays in reaching the support team by phone, logging into the case system, or creating a case by email. 

Incentive increase effective 7/1/2024

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Programs: Comfort Home
To: All Comfort Home Contractors
Summary: Incentive increase effective 7/1/2024
Questions: ComfortHome@nyserda.ny.gov or 888-406-4009

On July 1, 2024, Comfort Home will be launching revised standard package incentives.  The incentive updates are meant to help with material price inflation and labor cost increases.  The new incentives will apply for assessments and installations submitted for approval on or after July 1, 2024.

The 30-day prompt submission policy applies.

The customer-signed workscope must match the incentives.

Example:

June 10:     Customer signs workscope with $1,000 package A incentive

July 2:         Upgrade installed

July 10:       Installation submitted in Compass

This job qualifies for the new incentive!  This installation needs to have a revised workscope that shows the higher incentive and must be signed by the homeowner and submitted in Compass.

Please note that Compass will be offline during a system maintenance window from 7:00am to 8:00am (Eastern) on Monday July 1, 2024.

Appliance Vendor Contacts 

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Programs: EmPower+
To: Participating Contractors
Summary: Appliance Vendor Contacts 
Questions: Contractor Support

The Program wanted to highlight a feature of NYHEP that is available to contractors to surface and provide appliance vendor information in the event a customer reaches out to them directly. This feature is available to enhance customer service by providing timely and accurate information regarding appliance vendors.

Vendor information can be found in NYHEP under Main Menu>Enrollments, entering identifying information in the corresponding field (last name, street address, etc.) and selecting ‘Appliance’ in the Program field before clicking Search.

The vendor’s name can be found in the ‘Installer’ column. If ‘Installer’ is blank, the appliance order has not yet been placed. Results can be further filtered or sorted by Enrollment Status.

The list of participating appliance vendors is located on the Program Contacts page of the Contractor Support website, http://hpwescontractorsupport.com/program-contacts/.

If you have any questions, please reach out to Contractor Support.

EmPower+ Program Manual Updates

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Program/s: EmPower+

To: Participating Contractors

Summary: EmPower+ Program Manual Updates

Questions: For project related questions, please contact contractor support at 1-800-284-9069.  

EmPower+ Program Manual Updates

Along with the launch of the IRA Hear incentives comes an important policy change with heat pumps. Effective June 24, 2024, and in alignment with New York’s priority to ensure energy affordability for low-income households, homes that heat with delivered fuels and electric resistance heating will be prioritized for funding in the initial rollout of IRA HEAR Rebates as they present the most advantageous economic case for conversion to heat pumps. As a result, IRA HEAR heat pump incentives will not initially be available for homes with natural gas as the primary existing heating fuel. NYSERDA will continue to assess this policy and provide updates as indicated by evolving market conditions.

The program team reviewed the updated heat pump rules along with the heat pump submission process during the June 21 Single Family Residential Program webinar. A recording of the webinar and Q&A document will be posted here once available. These changes have been captured as part of Section 5.10 of the Program Manual.

If there are any questions, please contact contractor support at 1-800-284-9069 or submit a case to support.residential@nyserda.ny.gov.