Programs: EmPower+
To: Participating Contractors
Summary: Office hours for Q&A with NYHEP updates made to implement the IRA Home Electrification and Appliance Rebates (HEAR) funding
Office Hours: Wednesday, July 3rd 2024 from 9:00AM to 10:00AM EST
Registration Link: https://zoom.us/webinar/register/WN_-rplD9x6QoKXDADBLJzXfA
Programs: NYSERDA Residential Market Advisory Group (RMAG)
To: NYSERDA Residential Market Advisory Group (RMAG) Stakeholders
Summary: NYSERDA Residential Market Advisory Group (RMAG) 2024 Priority Setting Survey
Questions: Tamar Nagel
NYSERDA Residential Market Advisory Group (RMAG)
2024 Priority Setting Survey
Priorities for the RMAG are developed annually based on feedback from our membership. We invite you to complete a brief survey that will let us know what your areas of highest interest are for residential clean energy technologies in 2024. This should take no more than 10 minutes to complete.
Questions or Recommendations?
Interested in hearing about something specific at an RMAG meeting? Would you like to share your work with the RMAG? Please submit your recommendations for future RMAG programming via the registration link for the Q2 RMAG Virtual Meeting.
We look forward to seeing you soon.
Sincerely,
The Residential Market Advisory Group Team
Programs: EmPower+, Residential Energy Assessments, Comfort Home
To: Contractors and Vendors
Summary: Call Center Update
Questions: Dave Friello
Enhancements to the customer/contractor support system (cases and phone calls) will be released the evening of June 26. During this update you may experience delays in reaching the support team by phone, logging into the case system, or creating a case by email.
Programs: Comfort Home
To: All Comfort Home Contractors
Summary: Incentive increase effective 7/1/2024
Questions: ComfortHome@nyserda.ny.gov or 888-406-4009
On July 1, 2024, Comfort Home will be launching revised standard package incentives. The incentive updates are meant to help with material price inflation and labor cost increases. The new incentives will apply for assessments and installations submitted for approval on or after July 1, 2024.
The 30-day prompt submission policy applies.
The customer-signed workscope must match the incentives.
Example:
June 10: Customer signs workscope with $1,000 package A incentive
July 2: Upgrade installed
July 10: Installation submitted in Compass
This job qualifies for the new incentive! This installation needs to have a revised workscope that shows the higher incentive and must be signed by the homeowner and submitted in Compass.
Please note that Compass will be offline during a system maintenance window from 7:00am to 8:00am (Eastern) on Monday July 1, 2024.
Programs: EmPower+
To: Participating Contractors
Summary: Appliance Vendor Contacts
Questions: Contractor Support
The Program wanted to highlight a feature of NYHEP that is available to contractors to surface and provide appliance vendor information in the event a customer reaches out to them directly. This feature is available to enhance customer service by providing timely and accurate information regarding appliance vendors.
Vendor information can be found in NYHEP under Main Menu>Enrollments, entering identifying information in the corresponding field (last name, street address, etc.) and selecting ‘Appliance’ in the Program field before clicking Search.
The vendor’s name can be found in the ‘Installer’ column. If ‘Installer’ is blank, the appliance order has not yet been placed. Results can be further filtered or sorted by Enrollment Status.
The list of participating appliance vendors is located on the Program Contacts page of the Contractor Support website, https://hpwescontractorsupport.com/program-contacts/.
If you have any questions, please reach out to Contractor Support.