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Program Announcement

NYHEP Updates

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To: All NYHEP Users
Regarding Programs: EmPower+
Summary: NYHEP Updates
Contact: If there are any questions on this, please reach out to contractor support at 1-800-284-9069.

Thank you for your feedback for the NY Home Energy Portal (NYHEP). NYSERDA and our developers are
working to make the requested improvements and release enhancements on a monthly cadence.
NYHEP will be updated on March 14, 2024 with the following changes:

  • All users: Ability to choose multiple document types when uploading a file
  • NYSERDA/Implementation users: Enhanced Implementation/Contractor profile features and management tools
  • Numerous back-end data exchange enhancements to streamline reporting and other bug fixes

Transitioning to a New Email Notification System

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To: Everyone
Regarding Programs: NYSERDA’s Single Family Residential Team
Summary: Transitioning to a New Email Notification System
Contact: For Questions – contact [email protected]

NYSERDA’s Single Family Residential team will be transitioning to a new email notification system.  Your contact information and email address will be transferred automatically to NYSERDA’s internal platform next week.  If you wish to opt-out and no longer receive notifications, including Program Announcements and updates, please click the Unsubscribe link at the bottom of this email by February 21, 2024.

Change in Process for OBR Last Deed of Record Searches

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To: Participating Contractors
Regarding Programs: Residential Financing Program
Summary: Change in process for OBR last deed of record searches
Contact: [email protected]

NYSERDA is changing the process when we request deeds due to the high number of On-Bill Recovery (OBR) loan applications for which a proforma is never submitted or the project does not pass the OBR cost effectiveness criteria. Effective immediately, EFS Slipstream will request deeds from the title company after the proforma has been approved rather than at the time of application. After the deed is received (about 5 days) the file will move forward to the QA stage and loan documents will be issued.

REA Find a Contractor Website

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To: REA Contractors
Regarding Programs: REA
Summary: REA Find a Contractor Website
Contact: [email protected]

The Residential Energy Assessment (REA) Participating Contractor Listing has been updated to an online search style and the PDF listing has been retired. Please take a moment to review your listing for accuracy and email [email protected] if any adjustments need to be made.

NYHEP Customer Creation

Events, Training Opportunities and ConferencesArchive
EmPower+Archive
Residential Energy AssessmentsArchive
Comfort Home PilotArchive
Green Jobs – Green New York Residential FinancingArchive
General AnnouncementsArchive

To: REA Contractors
Regarding Programs: REA
Summary: NYHEP Customer Creation
Contact: [email protected]

Updates have been made in NYHEP v3.0 to streamline the customer creation process. Drop-down options have been adjusted and additional values from the Customer page will now migrate to the Account and Premise pages. All updates can be reviewed in the REA section of Knowledge Base.