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Combined Residential Application

Date Change for Go-Live timing of MyEnergy portal

Events, Training Opportunities and ConferencesArchive
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Program/s: EmPower+
To: Participating Contractors
Summary: MyEnergy portal now live AUP on October 28, 2024. EmPower+ will go-live on November 21, 2024
Contact with Questions: Please contact [email protected]

As previously announced, NYSERDA has launched MyEnergy, a platform designed to enhance residential customer engagement with home and building clean energy improvements. The Appliance Upgrade Program at MyEnergy launched on October 28, 2024, with EmPower+ functionality available on November 21, 2024.

Effective November 21, 2024, EmPower+ contractors can use MyEnergy to complete the following actions:

· Start new EmPower+ application on behalf of a resident

· Access previously submitted EmPower+ applications

· Determine a resident’s eligibility for EmPower+ and Appliance Upgrade Program

· Submit Appliance Upgrade Program sales documentation

· Get support by submitting questions regarding NYSERDA programs, applications, or support with MyEnergy

Training Opportunities: Training opportunities have begun and will continue in November for Participating Contractors and Regional Clean Energy Hubs.

This training will equip participants to effectively navigate and utilize MyEnergy, a portal designed to enhance residential customer engagement with home and building energy efficiency and clean energy improvements. The initial rollout of MyEnergy will support New York households by enabling residents to qualify for home energy improvement incentives, apply for incentive programs, including EmPower+ and the new Appliance Upgrade Program, and connect with Installation Contractors, Participating Retailers, and Regional Clean Energy Hubs.

Register for upcoming training sessions:

  • Training Session 4: Thursday, November 7 from 4:00 to 5:00 p.m. ET Register here

Additional trainings and Office Hours will be announced in the coming weeks.

If there are any questions, please contact Contractor Support at 1-800-284-9069 or email [email protected]

Important Considerations:

  • Comfort Home Applications: Applications for the Comfort Home Program will be available on MyEnergy in 2025. In the meantime, residents eligible for the Comfort Home program will be guided to NYSERDA’s Find a Contractor page. From there, they can connect with a certified contractor who will assist in conducting an assessment and identifying potential energy-saving projects.
  • Multifamily Residential Program: Applications for the Multifamily Residential Program will be available on MyEnergy in 2025. A separate communication will be distributed for this effort.

MyEnergy Recorded Demonstrations and Trainings:

During our Contractor Check-In on September 9, 2024, we conducted a demonstration of MyEnergy where we highlighted the numerous benefits of the platform. The session covered essential topics such as navigating the interface, submitting applications, and more! A link to watch the demonstration will be available soon. 

EmPower+ Program Heat Pump Rules Changes and Updated Test Out Form

Events, Training Opportunities and ConferencesArchive
EmPower+Archive
Residential Energy AssessmentsArchive
Comfort Home PilotArchive
Green Jobs – Green New York Residential FinancingArchive
General AnnouncementsArchive

Program/s: EmPower+
To: Participating Contractors, Clean Energy Hubs
Summary: EmPower+ Program Heat Pump Rules Changes and Updated Test Out Form
Questions: Please Contact Contractor Support at 1-800-284-9069

Additional Incentive ending November 1, 2024

On November 1, 2024, the $5,000 additional heat pump incentive will no longer be available. Projects must be submitted to the workflow submission step in NYHEP by October 31, 2024, to be eligible for this incentive. Projects submitted after October 31st will still be eligible for EmPower+ and additional IRA HEAR funding.

Change to the Acknowledgement Form Heat Pump Installation

NYSERDA has made edits to the Acknowledgement Form Heat Pump Installation, found in Section 8 of the Program Manual,  to clarify what utility incentives are not available for EmPower+ projects. Contractors should use this version of the form moving forward.

Heat Pump Commissioning Checklist

If a manufacturer’s commissioning checklist is not available for the equipment being installed, a contractor may use the NYS Clean Heat ASHP Commissioning Checklist when submitting documents to final project submission.

Updated Test Out Form

Updates to the test-out form are now live in NYHEP, which include IRA incentive estimates and utility bill savings estimates

If there are any questions, please contact Contractor Support at 1-800-284-9069.

MyEnergy Portal Training Opportunities

We are excited to introduce you to MyEnergy, a platform designed to enhance residential customer engagement with home and building clean energy improvements. The initial rollout of MyEnergy will support New York households by enabling residents to find clean energy home improvement incentives and connect with a participating contractor. Over the coming year, we will be enhancing MyEnergy with new features and resources to better connect residents and contractors to a broader range of clean energy programs.

This training will equip participants to effectively navigate and utilize MyEnergy, a portal designed to enhance residential customer engagement with home and building energy efficiency and clean energy improvements. The initial rollout of MyEnergy will support New York households by enabling residents to qualify for home energy improvement incentives, apply for incentive programs, including EmPower+ and the new Appliance Upgrade Program, and connect with Installation Contractors, Participating Retailers, and Regional Clean Energy Hubs.

On Demand Training Session Files
Recorded Session: Watch Here
Presentation File: View Here

To learn more about the MyEnergy Portal, click here.

Project Photo Requirements Update

Events, Training Opportunities and ConferencesArchive
EmPower+Archive
Residential Energy AssessmentsArchive
Comfort Home PilotArchive
Green Jobs – Green New York Residential FinancingArchive
General AnnouncementsArchive

Program/s: EmPower+
To: Participating Contractors
Summary: Project Photo Requirements Update
Questions: Please contact Contractor Support at 1-800-284-9069.

Effective for EmPower+ final project submissions on or after October 1, 2024, project photos will need to be time-stamped, geo-tagged and aggregated into a single document for submission to the program. A single PDF document for each project is required to be submitted and can be made using a commercial product such as CompanyCam or the Pacific Northwest National Laboratory  Quality Install Tool | PNNL. Alternately, a contractor can create a visible geo-tag for each photo individually and aggregate the photos into a single PDF.

EmPower+ project submission photo requirements were covered as part of the Single-Family Residential Program webinars on September 6, 2024, and October 4, 2024. Recordings of the webinars are located here. As a correction note, on the October 4, 2024, webinar, it was indicated that for heat pump projects, a geo-tagged photo of the existing plenum was required at project submission, this was an error, Program does not require photos of the existing plenum to be geo-tagged. The posted slide deck and any program materials will be updated to reflect this.

Section 8.2 of the Program Manual has been created to provide information on photo requirements for energy assessments and project submissions.

If there are any questions, please contact Contractor Support at 1-800-284-9069.

Introducing MyEnergy: Your New Tool for NYSERDA Residential Program Applications

Events, Training Opportunities and ConferencesArchive
EmPower+Archive
Residential Energy AssessmentsArchive
Comfort Home PilotArchive
Green Jobs – Green New York Residential FinancingArchive
General AnnouncementsArchive

Program/s: EmPower+
To: Participating Contractors
Summary: MyEnergy platform will go-live on October 25, 2024
Contact with Questions: Please contact [email protected]

We are excited to introduce you to MyEnergy, a platform designed to enhance residential customer engagement with home and building clean energy improvements. The initial rollout of MyEnergy will support New York households by enabling residents to find clean energy home improvement incentives and connect with a participating contractor. Over the coming year, we will be enhancing MyEnergy with new features and resources to better connect residents and contractors to a broader range of clean energy programs.   

With a MyEnergy account, residents can initially

  • Submit an EmPower+ and/or Appliance Upgrade Program application
  • Search for a participating contractor or retailer
  • Find a Clean Energy Regional Hub
  • View NYSERDA residential rebate and incentive options
  • Get help with the EmPower+ and/or Appliance Upgrade Program application process

Effective October 25, 2024, participating contractors can begin using MyEnergy to complete the following actions:

  • Submit an EmPower+ and Appliance Upgrade Program application on behalf of a resident 
  • Access submitted EmPower+ and Appliance Upgrade Program applications and projects to provide status updates
  • Determine a resident’s eligibility for EmPower+ and Appliance Upgrade Program
  • Submit Appliance Upgrade Program sales documentation
  • Get support by submitting questions regarding NYSERDA programs, applications, or support with the MyEnergy portal

Upcoming Training Opportunities: Training opportunities will be offered in October to ensure you can make the most of the MyEnergy platform. Stay tuned for upcoming communications with details on how to register.

Important Considerations:

  • Comfort Home Applications: Applications for the Comfort Home Program will be available on MyEnergy in 2025. In the meantime, residents eligible for the Comfort Home program will be guided to NYSERDA’s Find a Contractor page. From there, they can connect with a certified contractor who will assist in conducting an assessment and identifying potential energy-saving projects.
  • Multifamily Residential Program: Applications for the Multifamily Residential Program will be available on MyEnergy in 2025. A separate communication will be distributed for this effort.

MyEnergy Recorded Demonstration:

During our Contractor Check-In on September 9, 2024, we conducted a demonstration of MyEnergy where we highlighted the numerous benefits of the platform. The session covered essential topics such as navigating the interface, submitting applications, and more! To watch the demonstration, please follow this link: https://hpwescontractorsupport.com/webinars.

We look forward to your active participation in the upcoming training sessions. Together, we can ensure a smooth transition and continue to provide exceptional service to New York residents.