We are excited to introduce you to MyEnergy, a platform designed to enhance residential customer engagement with home and building clean energy improvements. The initial rollout of MyEnergy will support New York households by enabling residents to find clean energy home improvement incentives and connect with a participating contractor. Over the coming year, we will be enhancing MyEnergy with new features and resources to better connect residents and contractors to a broader range of clean energy programs.
This training will equip participants to effectively navigate and utilize MyEnergy, a portal designed to enhance residential customer engagement with home and building energy efficiency and clean energy improvements. The initial rollout of MyEnergy will support New York households by enabling residents to qualify for home energy improvement incentives, apply for incentive programs, including EmPower+ and the new Appliance Upgrade Program, and connect with Installation Contractors, Participating Retailers, and Regional Clean Energy Hubs.
On DemandTraining SessionFiles Recorded Session: Watch Here Presentation File: View Here
To learn more about the MyEnergy Portal, click here.
Program/s: EmPower+ To: Participating Contractors Summary: Project Photo Requirements Update Questions: Please contact Contractor Support at 1-800-284-9069.
Effective for EmPower+ final project submissions on or after October 1, 2024, project photos will need to be time-stamped, geo-tagged and aggregated into a single document for submission to the program. A single PDF document for each project is required to be submitted and can be made using a commercial product such as CompanyCam or the Pacific Northwest National Laboratory Quality Install Tool | PNNL. Alternately, a contractor can create a visible geo-tag for each photo individually and aggregate the photos into a single PDF.
EmPower+ project submission photo requirements were covered as part of the Single-Family Residential Program webinars on September 6, 2024, and October 4, 2024. Recordings of the webinars are located here. As a correction note, on the October 4, 2024, webinar, it was indicated that for heat pump projects, a geo-tagged photo of the existing plenum was required at project submission, this was an error, Program does not require photos of the existing plenum to be geo-tagged. The posted slide deck and any program materials will be updated to reflect this.
Section 8.2 of the Program Manual has been created to provide information on photo requirements for energy assessments and project submissions.
If there are any questions, please contact Contractor Support at 1-800-284-9069.
Program/s: EmPower+ To: Participating Contractors Summary: MyEnergy platform will go-live on October 25, 2024 Contact with Questions: Please contact [email protected]
We are excited to introduce you to MyEnergy, a platform designed to enhance residential customer engagement with home and building clean energy improvements. The initial rollout of MyEnergy will support New York households by enabling residents to find clean energy home improvement incentives and connect with a participating contractor. Over the coming year, we will be enhancing MyEnergy with new features and resources to better connect residents and contractors to a broader range of clean energy programs.
With a MyEnergy account, residents can initially
Submit an EmPower+ and/or Appliance Upgrade Program application
Search for a participating contractor or retailer
Find a Clean Energy Regional Hub
View NYSERDA residential rebate and incentive options
Get help with the EmPower+ and/or Appliance Upgrade Program application process
Effective October 25, 2024, participating contractors can begin using MyEnergy to complete the following actions:
Submit an EmPower+ and Appliance Upgrade Program application on behalf of a resident
Access submitted EmPower+ and Appliance Upgrade Program applications and projects to provide status updates
Determine a resident’s eligibility for EmPower+ and Appliance Upgrade Program
Submit Appliance Upgrade Program sales documentation
Get support by submitting questions regarding NYSERDA programs, applications, or support with the MyEnergy portal
Upcoming Training Opportunities: Training opportunities will be offered in October to ensure you can make the most of the MyEnergy platform. Stay tuned for upcoming communications with details on how to register.
Important Considerations:
Comfort Home Applications: Applications for the Comfort Home Program will be available on MyEnergy in 2025. In the meantime, residents eligible for the Comfort Home program will be guided to NYSERDA’s Find a Contractor page. From there, they can connect with a certified contractor who will assist in conducting an assessment and identifying potential energy-saving projects.
Multifamily Residential Program: Applications for the Multifamily Residential Program will be available on MyEnergy in 2025. A separate communication will be distributed for this effort.
MyEnergy Recorded Demonstration:
During our Contractor Check-In on September 9, 2024, we conducted a demonstration of MyEnergy where we highlighted the numerous benefits of the platform. The session covered essential topics such as navigating the interface, submitting applications, and more! To watch the demonstration, please follow this link: https://hpwescontractorsupport.com/webinars.
We look forward to your active participation in the upcoming training sessions. Together, we can ensure a smooth transition and continue to provide exceptional service to New York residents.
Some contractors are experiencing an error message when contacting the Contractor Support phone line as a participating contractor. This is being worked on and updates will be posted as they become available. As a temporary workaround for calling the support line, please select the either approved or past customer IVR option (option 2 when calling 800-284-9069).
Other communication channels are unaffected: Contractors may submit a case by emailing [email protected], clicking the ‘Submit a Case’ button on the homepage of the contractor support website, or start a messaging session using the Chat bubble on the bottom right of the contractor support website’s homepage. Thank you for your continued support and patience.
Program/s: EmPower+ To: Participating Contractors, Hubs Summary: EmPower+ Application Update Questions: Please contact Contractor Support at 1-800-284-9069.
The EmPower+ Application has been updated to include additional language in the attestation for sharing customer information with the Department of Public Service. The online application and English version of the application have already been updated and can be found at https://www.nyserda.ny.gov/All-Programs/EmPower-New-York-Program/EmPower-Application. The translated versions of the application are in the process of being updated and will be posted once complete. The updated version of the application can be used immediately, and Program is requesting contractors and Hubs to transition to the updated application no later than August 28.
The added language can be found below.
“Customer agrees and authorizes their utility’s sharing of the participant-customer’s information and/or project-level information with New York State Department of Public Service Staff and NYSERDA, including its agents or authorized representatives, consistent with NYSERDA’s New York State Public Service Commission and statutorily authorized responsibilities, including, but not limited to supporting market development initiatives, and other evaluation and measurement activities. (For clarity, the term project level includes the information based on the scope of the project, including, but not limited to, aggregated and anonymized whole building, building or subsets of the project.)”
If there are any questions, please contact Contractor Support at 1-800-284-9069.