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Holiday Impacts on EmPower+ Program

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To: Participating Contractors 
Regarding Programs: EmPower+ 
Summary: Holiday Impacts on EmPower+ Program 
Contact: See Below 

NYSERDA wishes you and your family a happy and safe holiday season. Please see below for EmPower+ program staff and implementation staff hours for the end of December and beginning of January. 

CLOSURES: 

  • Tuesday, December 24: CLEAResult 
  • Wednesday, December 25: NYSERDA, TRC & CLEAResult 
  • Wednesday, January 1: NYSERDA, TRC & CLEAResult 

Customer Support 
The 1-866-NYSERDA/877-NYSMART number will not be staffed on Wednesday, December 25 or Wednesday December 31. 

Contractor Support 
Participating contractors working in the field in need of emergency approval may contact the following people on the designated day: 

  • Tuesday, December 24: John Carrigan (518-309-0568)
  • Wednesday, December 25: Mireille Yost (518-207-4529)
  • Wednesday, January 1: Lea Campbell (518-207-4510)  

 
For non-urgent matters, contact Contractor Support ([email protected] or (800) 284-9069; requests will be returned following the holiday in the order they were left. 

Invoices 

With the holidays, there will only be one invoice processed the weeks of December 23 and December 30 per the schedule below. 

  • Thursday, December 26, 2024 
  • Thursday, January 2, 2025 

Incentive invoicing processing will return to twice per week beginning the week of January 6.