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MyEnergy Portal launch is Delayed for EmPower+

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SUBJECT: MyEnergy Portal launch is Delayed for EmPower+
Program/s: EmPower+ Program
To: Participating Contractors and Clean Energy Hubs
Summary: EmPower+ MyEnergy Portal launch is delayed

EmPower+ Functionality in the MyEnergy Portal
NYSERDA and our partners are continuing to finalize the EmPower+ application functionality in the MyEnergy portal. To ensure a seamless transition, additional testing and verification is being completed before finalizing a go-live date.  Thank you for your understanding.

Existing and New EmPower+ Applications
All existing and new EmPower+ applications will continue to use the current system until the migration to the MyEnergy portal is complete. Until then, the EmPower+ application page from MyEnergy will redirect you to the current EmPower+ application page.

Support Resources
The following resources are available to assist you with utilizing the MyEnergy portal:

  • Knowledge Base Articles and Training Recordings: MyEnergy portal user guides are now active for EmPower+ and the Appliance Upgrade Program. These provide step-by-step instructions, best practices, troubleshooting tips and training recordings via the NYSERDA Knowledge Base.
  • Additional Support: If you have additional questions about NYSERDA programs, your application, or need assistance with the MyEnergy portal please submit the request support form on MyEnergy. A NYSERDA representative will be sent an email on your behalf.
  • Office Hours: Attend live office hours.  Dates and times will be posted on the Contractor Support site.

Thank you for your attention to this matter. We are confident that MyEnergy will transform the way New Yorkers engage with clean energy programs, making it easier than ever to access the latest technologies and incentives.