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Staff Hours for Thanksgiving

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To: Participating Contractors 
Regarding Programs: EmPower+ 
Summary: Staff Hours for Thanksgiving 
Contact: See below 

NYSERDA wishes you and your family a happy and safe Thanksgiving. Please see below for EmPower+ program staff and implementation staff hours for the Thanksgiving Holiday. 

NYSERDA: Closed Thursday, limited staffing Friday 

CLEAResult: Closed Thursday and Friday 

TRC Call Center: Closed Thursday, open Friday, EmPower+ Application Processing Closed Thursday and Friday 

Participating contractors working in the field in need of emergency approval may contact  Pete Hoke (518-409-5938) on Thursday, November 28 and Friday, November 29. For non-urgent matters, contact Contractor Support or (800) 284-9069; requests will be returned following the holiday in the order they were left. 

The 1-866-NYSERDA /1-877-NYSMART number will not be staffed on Thursday, November 28, but will be open for regular hours on Friday November 29. 

With the holiday, there will only be one EmPower+ incentive invoice processed during the week of November 25. Incentive invoicing processing will return to twice per week beginning the week of December 2.