MyEnergy Portal Now Live for the Appliance Upgrade Program!
Program/s: Appliance Upgrade Program and EmPower+ Program
To: Participating Contractors
Summary: MyEnergy for the Appliance Upgrade Program (AUP) is officially operational and available for use. MyEnergy functionality for EmPower+ will go-live November 21, 2024.
What MyEnergy Means for Residential Customers
NYSERDA is excited to announce that MyEnergy Portal is now live, the direct URL is plan.MyEnergy.ny.gov. New York State Customers can now utilize the MyEnergy Portal to apply and receive rebates for the new Appliance Upgrade Program (AUP), connect with Participating Contractors, Participating Retailers (AUP only), and Regional Clean Energy Hubs.
Effective today, all AUP applications can now be started and submitted through MyEnergy. Through the AUP, Customers can receive rebates for the installation of an ENERGY STAR® certified heat pump clothes dryer (including all-in-one washer-dryers with a heat pump dryer) and electrical wiring and panel upgrades that may be needed as part of the appliance installation.
What MyEnergy Means for You
As a Participating EmPower+ Contractor, beginning November 21, 2024, you will be able to submit applications on behalf of Customers in the MyEnergy Portal as well as documentation for completed projects. All existing and new EmPower+ applications will continue to use the current system until the migration to MyEnergy is complete on November 21, 2024.
If you enroll as a Participating Contractor with AUP, you can submit applications on behalf of Customers, provide rebates through the Installation Coupon, and Installations for Program Measures, which are the following:
- Appliance Installations (including the disconnection/capping of a gas line and existing exhaust vent)
- Electrical Wiring Upgrades
- Electrical Panel Upgrades
Installation incentives are available for these Program Measures, which follow the below structure:
- $200 per dwelling unit for a substantial installation located within a disadvantaged community (DAC); plus
- $150 per dwelling unit for the installation of one measure; OR
- $300 per dwelling unit for the installation of two or more measures.
Participating Contractors are eligible to receive a maximum total of $500/dwelling unit for the Program Measure Installations.
How to Become an AUP Participating Contractor
As an existing Participating EmPower+ Contractor, NYSERDA has a simplified path for becoming a Participating Contractor in the AUP; interested contractors may visit the open enrollment solicitation, Program Opportunity Notice (PON 5859) to apply and learn more. The general steps are outlined below.
The AUP Team is seeking for following trades for enrollment:
- Appliance Installers (i.e., installers who can perform plug and play appliance installations)
- Plumbers
- Electricians
All interested contractors must submit a signed Contractor Application, which includes:
- Signed Contractor Participation Agreement
- Company W-9
- Certificate of Insurance (COI)
- Trade-specific requirements outlined in the Program Manual, Section 6.2
Upon application submission, interested contractors can expect to hear from the AUP Team within 7-10 business days with next steps.
Once the application has been approved, contractors will participate in training to be onboarded as a Participating Contractor and learn about the necessary tasks to perform in the MyEnergy Portal.
After this training, Participating Contractors will be able to submit applications on behalf of Customers and upload project documentation to receive Installation Coupon reimbursement and Participating Contractor Installation incentives.
For EmPower+ Applications
All existing and new EmPower+ applications will continue to use the current system until the migration to MyEnergy is complete on November 21, 2024. Until then, the EmPower+ application page from MyEnergy will redirect you to the current EmPower+ application page.
Support Resources
The following resources are available to assist you with utilizing MyEnergy:
- Knowledge Base Articles and Training Recordings: MyEnergy portal user guides are now active for the Appliance Upgrade Program. These provide step-by-step instructions, best practices, and troubleshooting tips via the NYSERDA Knowledge Base. Supporting materials for the EmPower+ Program will be available on November 21, 2024.
- Training Sessions: We will offer the following training sessions to familiarize you with the new processes for the EmPower+ Program:
- Training Session 3: Wednesday, November 6 from 9:00 to 10:00 a.m. ET (Register Here)
- Training Session 4: Thursday, November 7 from 4:00 to 5:00 p.m. ET (Register Here)
- Training Session 5: Tuesday, November 12 from 10:00 a.m. to 11:30 a.m. ET (Register Here)
- Training Session 6: Thursday, November 14 from 2:00 p.m. to 3:30 p.m. ET (Register Here)
- Additional Support: If you have additional questions about NYSERDA programs, your application, or need assistance with the MyEnergy portal please submit the request support form on MyEnergy. A NYSERDA representative will be sent an email on your behalf.
Thank you for your attention to this matter. We are confident that MyEnergy will transform the way New Yorkers engage with clean energy programs, making it easier than ever to access the latest technologies and incentives.