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Income Verification Updates

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Programs: EmPower+ 
To: Participating Contractors 
Summary: Income Verification Updates
Questions: 1-866-NYSMART

Updates to the EmPower+ Income Guidelines have been made and will be effective with the launch of My Energy for EmPower+.

Please review Section 3.6 in the Program Manual in its entirety.

Updates and clarifications include the following:

Address and Income Documentation

  • The address on all proof of income must match the application address
    • If a customer has recently moved, they need to provide either a lease with their name on it, deed, or a driver’s license/non-driver ID listing the application address as their address.
  • If an applicant provides multiple income documents to the Program, NYSERDA will use the most recent for purposes of determining income eligibility.

Full time Students

  • Full time students who are members of the household but who are not dependents of the applicant must list all sources of income. Loans (including student loans) will not be counted as income.
  • For students residing in rental housing, income documentation must be provided (income from student loans is excluded.)
  • Students who can be claimed as a dependent on another’s tax return are not considered part of the household for the rental unit, and any countable income would be counted at their parent/guardian’s home.
  • Households that consist solely of a single full time student occupant with no proof of income may be required to show proof of full-time student status.

If there are any questions, please contact application support at 1-866-NYSERDA.