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The Contractor Support Online Scheduling Tool

Book an Appointment
  • The Contractor Support Online Scheduling Tool allows contractors to schedule dedicated time with the CLEAResult team member who can best assist them by selecting a specific service type.
  • Each service type has a team of CLEAResult employees that specialize in the topic you wish to discuss.
  • These meetings are for planned, specific programmatic or technical questions.
  • For immediate, quick, or time-sensitive questions, contractors should continue to use the existing Contractor Support channels:

Current Service Types Available:

NYHEP Workflow Assistance:
General training for the NYHEP Workflow.
30 minutes		NYHEP User Support:
Basic NYHEP support such as login assistance, user updates/new users, or general training.
30 minutes		Workscope Review Support:
Discuss a specific EmPower+ Workscope Review, including send back reasons and resubmission questions.
30 minutes		Final Project Review:
Discuss a specific EmPower+ Final Project Review, including send back reasons and resubmission questions.
30 minutes
Comfort Home Program/Technical Support:
For Comfort Home programmatic and enrollment review questions.
30 minutes		Invoice Payments:
Discuss the payment process or check on the status of a payment.
30 minutes		Technical Assistance:
Review technical or building science questions related to an EmPower+ enrollment.
30 minutes		QA Report Review:
Review QA Inspection Results.
30 minutes
Programmatic Assistance:
Review Program rules and guidelines or ask general process questions.
30 minutes		Technical HVAC or Heat Pump Assistance:
Ask technical HVAC or Heat Pump related questions.
30 minutes		Special Projects:
Discuss new or in-progress Special Projects.
30 minutes		Customer Concern Resolution Support:
Discuss a concern or review open items.
1 hour
Technical Workscope Assistance:
Review technical or building science questions related to creating a workscope for an EmPower+ enrollment.
1 hour		Virtual Quarterly Check -In:
Quarterly meeting to review program participation, answer any questions you may have, review your pipeline and any open items.
1 hour		Interested Contractors:
Review program requirements for becoming a participating contractor in NYSERDA’s EmPower+ or Comfort Home programs.
30 minutes
Online Scheduling Tool Presentation RevisedDownload