Welcome to the Contractor Support Online Scheduling Tool!
- The Contractor Support Online Scheduling Tool helps our contractors by setting aside dedicated time with the right CLEAResult team member that can best assist you.
- Each Service is assigned a team of CLEAResult employees that specialize in the topic you are inquiring about.
- These meetings are for planned programmatic or technical questions.
- Each appointment has a set duration that should be met. If you want or need more time, please book an additional appointment.
- For immediate, quick, and in real-time questions contractors should continue to use the existing Contractor Support channels: [email protected] or 800-284-9069.
| NYHEP Workflow Assistance: Review the NYHEP submission process. 30 minutes | NYHEP User Support: Basic NYHEP support such as login assistance, user updates/new users, or general training. 30 minutes | Workscope Review Support: Discuss a NYHEP Workscope Review, including send back reasons and resubmission questions. 30 minutes | Final Project Review: Discuss a NYHEP Final Project Review, including send back reasons and resubmission questions. 30 minutes |
| Appliance Support: Review substitution requests, issues with submitting invoices or other appliance related questions. 30 minutes | Invoice Payments: Discuss Invoice Payment questions or check on the status of a payment. 30 minutes | Technical Assistance: Review technical or building science questions related to an EmPower+ enrollment. 30 minutes | QA Report Review: Review QA Inspection Results. 30 minutes |
| Programmatic Assistance: Review Program rules and guidelines or general process questions. 30 minutes | Technical HVAC or Heat Pump Assistance: Review technical HVAC or Heat Pump related questions. 30 minutes | Special Projects: Discuss new or in-progress Special Projects. 30 minutes | Customer Concern Resolution Support: Discuss a concern or review open items. 1 hour |
| Technical Workscope Assistance: Review technical or building science questions related to creating a workscope for an EmPower+ enrollment. 1 hour | Virtual Quarterly Check -In: Quarterly meeting to review Program participation, answer any questions you may have, review your pipeline and any open items. 1 hour |