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Upcoming Holiday Impacts

NYSERDA wishes you and your family a happy and safe holiday season and a Happy New Year! Please see below for EmPower and AHP program staff and implementation staff hours for the final week of December.


  • Closed Friday December 23 and Monday December 26.
  • Closed Monday January 2.


  • Closed Monday December 26, limited staff the week of December 26.
  • Closed Monday January 2.

Participating contractors working in the field in need of an emergency approval may contact Lea Campbell at (518) 207-4510, on Friday, 12/23, John Carrigan at (518) 309-0568 on Monday, 12/26, and Michael Downing (401) 330-8749, on Monday, 1/2. The Tech Services team also includes information in their autoreply and voicemails directing contractors on who to go to if they have an emergency or to reach out to contractor support for non-emergency matters and someone will get back to them after the holidays. If there is an emergency that requires assistance from Shared Services, please contact Lindsay Huba-Zhang at (518) 598-3573, otherwise non-emergency matters will be responded to after the holiday. Incentive invoices will processed as normal both weeks and payment should not be impacted by the holiday.