Program Contacts
Participating Customer, Contractor, and Program Partner Support
Inquiries for NYSERDA’s EmPower+ and Residential Energy Assessment Programs
Applications
Support for customers to answer questions about program offerings. Support to customers, contractors and partners to assist with customer enrollment (income verification) and applications to EmPower+.
1-866-NYSERDA
[email protected]
Post Application Approval
Customer support once an application has been approved as well as programmatic and technical support for contractors and partners in the EmPower+ and Residential Energy Assessment programs.
Call toll free: 800-284-9069
[email protected]
Contractor Inquiries for NYSERDA’s EmPower+, Residential Energy Assessment, Comfort Home, Green Jobs – Green NY Residential Financing, and Quality Assurance Programs
General Questions About NYSERDA Programs
Apply to Become A Contractor
The Become a Contractor page has general information on becoming a Participating Contractor for NYSERDA’s different programs.
To get in contact with the program teams about becoming a contractor:
| EmPower+ | Contact [email protected] |
| Residential Energy Assessments | Contact [email protected] |
| Comfort Home | Contact [email protected] |
| Residential Financing | Contact [email protected] |
Program Rules, Policies, and Processes
| EmPower+ | For questions on program rules and processes, refer to the 2023 Program Manual on the Contractor Support webpage or contact [email protected]. For questions about program policies or future changes/design, contact [email protected]. |
| Residential Energy Assessments | For questions on program rules and policies, contact [email protected]. |
| Comfort Home | For questions about program rules and policies, refer to the Comfort Home Pilot Manual from the NYSERDA Comfort Home SharePoint site documents or reach out to the Comfort Home team ([email protected]). |
| Quality Assurance | For questions about inspection rules, contact [email protected]. |
Report Project and Program-Related
Issues
| EmPower+ | Use the NYSERDA Partner Portal Case System to submit a concern For further support, contact [email protected]. If you would like your issue sent to NYSERDA instead of CLEAResult, then you may contact [email protected]. |
| Residential Energy Assessments | Contact [email protected] |
| Comfort Home | Contact [email protected], and from there your concern will be sent to the correct point of contact. |
| Residential Financing | Go to Slipstream (Energy Finance Solutions), contact the Residential Financing Team at [email protected] |
| Quality Assurance | Contact [email protected] To report an issue with inspectors, contact [email protected]. For further assistance, reach out to NYSERDA’s Standards and Quality Assurance team ([email protected]) |
Questions Concerning Customer and Projects
How Customers Can Contact the Program
| EmPower+ | Email: [email protected] Phone: 1-877-NYSMART (1-877-697-6278) |
| Residential Energy Assessments | Phone: 1-877-NYSMART (1-877-697-6278) |
| Comfort Home | Email: [email protected] Phone: 1-888-406-4009 Or take the Comfort Home Survey |
| Residential Financing | Email: [email protected] Phone: 1-800-361-5663 Or go to Slipstream (Energy Finance Solutions) |
| Quality Assurance | Email: [email protected] Phone: 1-866-NYSERDA (1-866-697-3732) |
Questions About Program Forms and Applications
| EmPower+ | For questions about forms, contact [email protected]. For questions about using online customer applications, first view the NYSERDA Knowledge Base. If you have further questions, contact [email protected]. |
| Residential Energy Assessments | For questions about the assessment submission process, contact CLEAResult ([email protected]). |
| Residential Financing | Go to Slipstream (Energy Finance Solutions), ([email protected]) |
Questions About Eligibility, Approval, and Status Updates
Eligibility
| EmPower+ | For questions about project eligibility, refer to the 2023 Contractor Resource Manual. |
| Residential Energy Assessments | For questions about customer and/or project eligibility, refer to the Residential Energy Assessment Program Manual. |
| Comfort Home | For questions about customer eligibility, consult the “Customer Eligibility” Section in the Comfort Home Pilot Manual from the NYSERDA Comfort Home SharePoint site documents |
| Residential Financing | Go to Slipstream (Energy Finance Solutions), ([email protected]). For questions about project eligibility, consult the Residential Financing Implementation Manual. |
Approvals and Status Updates
| EmPower+ | For questions about project approvals, contact [email protected]. |
| Residential Energy Assessments | For questions about customer and/or project approvals, contact CLEAResult ([email protected]) |
| Comfort Home | For updates on project status, you may check Compass. You will also receive an email from the program when assessments and installs are returned with comments or are approved. |
| Residential Financing | Go to Slipstream (Energy Finance Solutions), ([email protected]) |
Questions About Inspections
| Quality Assurance | For questions about scheduling, reach out to [email protected]. For questions on your QA results, contact your [email protected]. For further assistance, reach out to NYSERDA’s Standards and Quality Assurance team ([email protected]). To contest your QA results, consult the Quality Assurance Policy and Procedures Document on the Contractor Resources Website. This link can also be found in the email sent by Salesforce for a link to the inspection record to contest the results. |
Administrative Questions
Company Information
For information on changing or updating your company information for…
| EmPower+ | Contact Elizabeth Lazarou, Project Coordinator ([email protected]) |
| Residential Energy Assessments | Contact CLEAResult ([email protected]) |
| Comfort Home | Contact the Comfort Home Team ([email protected]) |
| Residential Financing | Contact Elizabeth Lazarou, Project Coordinator ([email protected]) |
| Quality Assurance | Contact [email protected] |
Questions About Using Systems and Tools
| Proforma | For Comfort Home, if you’re having uses with pulling info from Compass, contact Comfort Home ([email protected]) with the project name and issue. Go to Slipstream (Energy Finance Solutions), ([email protected]). For Residential Financing: For questions on the Loan Section, contact Heather Clark ([email protected]) or Kevin Hunt ([email protected]) For questions on the Market-Rate Section, contact Steven Wagner ([email protected]) |
| NYHEP | For EmPower+, view the user guide: NYSERDA Knowledge Base For Residential Energy Audits, contact CLEAResult at [email protected] |
| EmPower+ & Residential Energy Assessment Modeling Tools | Contact [email protected] |
| EmPower+ Case System | Visit the NYSERDA Portal User Guide |
| Compass | Refer to the Comfort Home Contractor Quick Start Guide from the NYSERDA Comfort Home SharePoint site documents. To schedule a one-on-one or team training on any aspect of Compass, contact Comfort Home [email protected] |
| Residential Financing Loan Origination System | Go to Slipstream (Energy Finance Solutions), ([email protected]) |
| Quality Assurance System | View the Training Sessions and Training Documents on the SQA Knowledge Base, contact [email protected] or contact [email protected]. |
Financial Questions
| EmPower+ | For questions on incentive payments or invoices, contact [email protected] If your project was denied for financing, reach out to Slipstream (Energy Finance Solutions), ([email protected]). |
| Residential Energy Assessments | For questions on incentive payments, contact CLEAResult ([email protected]). |
| Comfort Home | Payments should be released within 1-4 weeks of approval. For concerns or questions about payments, reach out to the Comfort Home team ([email protected]). |
Questions on Program Metrics
| EmPower+ | Contact [email protected] |
| Residential Energy Assessments | Contact Steve Wagner ([email protected]) |
| Comfort Home | Comfort Home metrics are presented on the Comfort Home Contractor Webinars on the 4th Monday of every month. Recordings and copies of the slides can be found on the NYSERDA Comfort Home SharePoint site. Contact the Comfort Home team ([email protected]) with questions or for more details on your company’s metrics. |
| Residential Financing | Visit the Green Jobs Green New York Data and Trends page |
| Quality Assurance | Reach out to [email protected] |
EmPower+ Appliance Vendor Contact List
| Vendor Company Name | Email Address | Phone Number |
| AAA Best Appliances | [email protected] | (845)-590-0690 |
| AC & Appliances Wholesale Group | [email protected] | (917)-681-4876 |
| Affordable Office Services | [email protected] | (718)-292-5010 |
| All Home Appliances | [email protected] | (718)-237-0990 |
| Charlotte Furniture & Appliance Inc | [email protected] | (585)-663-5056 |
| Dave Hayes Appliance Center Inc | [email protected] | (315)-768-1970 |
| Designer Appliances / Bonhomie | [email protected] | (732)-447-9493 |
| Efficient Home Energy Concepts | [email protected] | (716)-450-1719 |
| Enervee | [email protected] | (888)-320-2806 |
| John D. Marcella | [email protected] | (518)-381-1957 |
| PC Richards | [email protected] | (631)-843-4404 |
| QBR Ventures, LLC | [email protected] | (914)-996-8248 |
| Quality Home Appliances | [email protected] | (845)-659-9387 |
| Steel Appliances / Renaissance Appliances | [email protected] | (917)-407-0204 |
| Supreme Appliance | [email protected] | (845)-248-1993 |
| TYH 613 Appliances | [email protected] | (718)-873-3656 |
| Turbo HVAC Appliances Inc. | [email protected] | (347)-462-3388 |
| Upstate Energy | [email protected] | (716)-450-0174 |
| Wilson Appliance Centers | [email protected] | (518)-563-5230 |