Program Announcements from 12/19/2024 to 1/02/2024

Program/s: EmPower+, Residential Energy Assessments, Comfort Home 
To: Participating Contractors 
Summary: Monthly Contractor Update 
Contact with Questions: [email protected]  

NYSERDA Single Family Programs Update  
Friday, January 10, 2025 
9:00 a.m. – 10:00 a.m. ET 
Webinar number: 2536 366 1973 
Event Password: Energy1

All attendees must register prior to joining the event. This process will allow you to add the meeting to your calendar and provides each individual with a custom link to join the meeting. Please do not share your link with anyone. To register, please click. 

All webinars are recorded and links to the recordings are available on the Contractor Support site. 

Program/s: All
To: Participating Contractors
Summary: NYSERDA Program Contractors Heat Pump Training Series
Contact with Questions: [email protected]

REGISTER NOW

NYSERDA is hosting a series of Heat Pump trainings for Participating Contractors. Please see the scheduled dates below. Recordings of the trainings will be available on the contractor support site.

All attendees must register prior to joining the event. This process will allow you to add the meeting to your calendar and provides each individual with a custom link to join the meeting. Please do not share your link with anyone. All contractors participating in the NYSERDA Program Contractors Heat Pump Training Series, please submit general program questions to [email protected] prior to the training at 8AM Friday morning.

Please visit contractor support to register for upcoming dates.

If there are any questions, please reach out to  [email protected].

To: Participating Contractors 
Regarding Programs: EmPower+ 
Summary: Holiday Impacts on EmPower+ Program 
Contact: See Below 

NYSERDA wishes you and your family a happy and safe holiday season. Please see below for EmPower+ program staff and implementation staff hours for the end of December and beginning of January. 

CLOSURES: 

• Tuesday, December 24: CLEAResult 
• Wednesday, December 25: NYSERDA, TRC & CLEAResult 
• Wednesday, January 1: NYSERDA, TRC & CLEAResult 

Customer Support 
The 1-866-NYSERDA/877-NYSMART number will not be staffed on Wednesday, December 25 or Wednesday December 31. 

Contractor Support 
Participating contractors working in the field in need of emergency approval may contact the following people on the designated day: 

• Tuesday, December 24: John Carrigan (518-309-0568)
• Wednesday, December 25: Mireille Yost (518-207-4529)
• Wednesday, January 1: Lea Campbell (518-207-4510)  

 
For non-urgent matters, contact Contractor Support ([email protected] or (800) 284-9069; requests will be returned following the holiday in the order they were left. 

Invoices 

With the holidays, there will only be one invoice processed the weeks of December 23 and December 30 per the schedule below. 

• Thursday, December 26, 2024 
• Thursday, January 2, 2025 

Incentive invoicing processing will return to twice per week beginning the week of January 6.  

Programs: EmPower+  
To: Participating Contractors  
Summary: Energy Education and Project Look Back Updates  
Questions: Reach out to Contractor Support 

Energy Education  

Starting February 1, 2025, NYSERDA will cease to provide an incentive for energy education during the home energy assessment. Instead, NYSERDA will attach a link to the email notice for approved applications on different ways customers can save on their utility bills through actions they can take in their homes. The information is also mailed to potential applicants in the mailing to utility and OTDA referrals.  The ability to claim the measure will be removed from NYHEP on February 1, 2025. This will impact enrollments submitted in NYHEP for Workscope Review for the first time on or after February 1, 2025. 

Project Look back  

Starting February 1, 2025, NYSERDA will reinstitute a project lookback for EmPower+ customers. Customers who have an approved EmPower+ application dated June 1, 2024, or later and completed a project up to Program incentive caps, will be required to wait one year from the NYHEP Funding Allocation date of their project before they can apply again to receive additional funding.   

Contractors with projects that require over the current $5,000/10,000 from standard EmPower+ for moderate and low income incentives and the additional $14,000 from IRA funding (especially those requiring whole home insulation) are encouraged to submit their whole-home work scopes to NYSERDA for secondary reviews. Projects with an approved EmPower+ Application date prior to February 1, 2025, will be allowed to be completed.  

These updates will be covered as part of the January 10, 2025, Contractor check in call. To register, please click here.  

Program/s: EmPower+  
To: Participating Contractors  
Summary: Project Photo Requirements Update  
Questions: Please contact Contractor Support at 1-800-284-9069.  

Effective for EmPower+ project enrollments accepted by contractors on or after January 1, 2025, all pre and post installation pictures submitted as part of an EmPower+ project will need to be time-stamped and geo-tagged.   

Section 8.2 of the Program Manual will be updated to reflect this change.    

NYSERDA is considering investing in an enterprise subscription with CompanyCam which would enable contractors to produce geo-tagged pictures based on provided templates for program submission. It is intended that this service will be provided to you at no cost and if you are using other software options to create geo-tagged photos, you would not be required to switch to CompanyCam.  
  

If there are any questions, please contact Contractor Support at 1-800-284-9069.  

Programs: EmPower+ 
To: Participating Contractors 
Summary: Participation Agreement Changes 
Questions: If there are any questions or you would like to change your participation status send an email to [email protected] 

The following changes have been made to the Residential Contractor Participation Agreement and are applicable to all current participating contractors. These changes are effective January 1, 2025.   The Participation Agreement will be updated to reflect these changes and can be found in Section 2 of the Program Manual. For existing contractors, no action is required on your part to continue your participation. 

Below is a summary of the PA Updates: 

• Sections 3.8 and 3.9: Added “The obligations of the Participating Contractor under this Section shall survive any expiration or termination of this Agreement.” 
• Section 4.4: Removed Post Termination Obligations 
• Section 7.2: Removed “To the greatest extent practicable, all equipment and products purchased with funds made available for the Program should be American made.” 
• Added Exhibit A “Standard Terms and Conditions for All NYSERDA Agreements” and Exhibit B “NYSERDA Prompt Payment Policy Statement” 

Should you no longer wish to participate in the Program, or if you have any objection to continuing participation in the Program under these terms and conditions, please provide notice to NYSERDA by emailing [email protected] no later than January 20, 2025. 

SUBJECT: MyEnergy Portal launch is Delayed for EmPower+
Program/s: EmPower+ Program
To: Participating Contractors and Clean Energy Hubs
Summary: EmPower+ MyEnergy Portal launch is delayed

EmPower+ Functionality in the MyEnergy Portal
NYSERDA and our partners are continuing to finalize the EmPower+ application functionality in the MyEnergy portal. To ensure a seamless transition, additional testing and verification is being completed before finalizing a go-live date.  Thank you for your understanding.

Existing and New EmPower+ Applications
All existing and new EmPower+ applications will continue to use the current system until the migration to the MyEnergy portal is complete. Until then, the EmPower+ application page from MyEnergy will redirect you to the current EmPower+ application page.

Support Resources
The following resources are available to assist you with utilizing the MyEnergy portal:

• Knowledge Base Articles and Training Recordings: MyEnergy portal user guides are now active for EmPower+ and the Appliance Upgrade Program. These provide step-by-step instructions, best practices, troubleshooting tips and training recordings via the NYSERDA Knowledge Base.
• Additional Support: If you have additional questions about NYSERDA programs, your application, or need assistance with the MyEnergy portal please submit the request support form on MyEnergy. A NYSERDA representative will be sent an email on your behalf.
• Office Hours: Attend live office hours.  Dates and times will be posted on the Contractor Support site.

Thank you for your attention to this matter. We are confident that MyEnergy will transform the way New Yorkers engage with clean energy programs, making it easier than ever to access the latest technologies and incentives.

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