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Program Contacts

Participating Customer, Contractor, and Program Partner Support
Inquiries for NYSERDA’s EmPower+ and Residential Energy Assessment Programs

Applications
Support for customers to answer questions about program offerings. Support to customers, contractors and partners to assist with customer enrollment (income verification) and applications to EmPower+.

   1-866-NYSERDA
   info.residential@nyserda.ny.gov

Post Application Approval
Customer support once an application has been approved as well as programmatic and technical support for contractors and partners in the EmPower+ and Residential Energy Assessment programs.

   Call toll free: 800-284-9069
   support.residential@nyserda.ny.gov

Contractor Inquiries for NYSERDA’s EmPower+, Residential Energy Assessment, Comfort Home, Green Jobs – Green NY Residential Financing, and Quality Assurance Programs

General Questions About NYSERDA Programs

Apply to Become A Contractor

The Become a Contractor page has general information on becoming a Participating Contractor for NYSERDA’s different programs.

To get in contact with the program teams about becoming a contractor:

EmPower+Contact support.residential@nyserda.ny.gov
Residential Energy AssessmentsContact homeaudits@nyserda.ny.gov
Comfort HomeContact comforthome@nyserda.ny.gov
Residential FinancingContact residential.financing@nyserda.ny.gov
Program Rules, Policies, and Processes
EmPower+For questions on program rules and processes, refer to the 2023 Program Manual on the Contractor Support webpage or contact support.residential@nyserda.ny.gov.

For questions about program policies or future changes/design, contact empower.residential@nyserda.ny.gov.
Residential Energy AssessmentsFor questions on program rules and policies, contact homeaudits@nyserda.ny.gov.
Comfort HomeFor questions about program rules and policies, refer to the Comfort Home Pilot Manual from the NYSERDA Comfort Home SharePoint site documents or reach out to the Comfort Home team (comforthome@nyserda.ny.gov).
Quality AssuranceFor questions about inspection rules, contact inspections@nyserda.ny.gov.
Report Project and Program-Related
Issues
EmPower+Use the NYSERDA Partner Portal Case System to submit a concern
For further support, contact support.residential@nyserda.ny.gov.
If you would like your issue sent to NYSERDA instead of CLEAResult, then you may contact empower.residential@nyserda.ny.gov.
Residential Energy AssessmentsContact homeaudits@nyserda.ny.gov
Comfort HomeContact comforthome@nyserda.ny.gov, and from there your concern will be sent to the correct point of contact.
Residential FinancingGo to Slipstream (Energy Finance Solutions), contact the Residential Financing Team at residential.financing@nyserda.ny.gov
Quality AssuranceContact inspections@nyserda.ny.gov

To report an issue with inspectors, contact support.residential@nyserda.ny.gov. For further assistance, reach out to NYSERDA’s Standards and Quality Assurance team (inspections@nyserda.ny.gov)
Questions Concerning Customer and Projects

How Customers Can Contact the Program
EmPower+Email: empower.residential@nyserda.ny.gov

Phone: 1-877-NYSMART (1-877-697-6278)
Residential Energy AssessmentsPhone: 1-877-NYSMART (1-877-697-6278)
Comfort HomeEmail: comforthome@nyserda.ny.gov

Phone: 1-888-406-4009

Or take the Comfort Home Survey
Residential FinancingEmail: efs@energyfinancesolutions.com

Phone: 1-800-361-5663

Or go to Slipstream (Energy Finance Solutions)
Quality AssuranceEmail: inspections@nyserda.ny.gov

Phone: 1-866-NYSERDA (1-866-697-3732)
Questions About Program Forms and Applications
EmPower+For questions about forms, contact support.residential@nyserda.ny.gov.

For questions about using online customer applications, first view the NYSERDA Knowledge Base. If you have further questions, contact info.residential@nyserda.ny.gov.
Residential Energy AssessmentsFor questions about the assessment submission process, contact CLEAResult (homeaudits@nyserda.ny.gov).
Residential FinancingGo to Slipstream (Energy Finance Solutions), (efs@energyfinancesolutions.com)
Questions About Eligibility, Approval, and Status Updates

Eligibility
EmPower+For questions about project eligibility, refer to the 2023 Contractor Resource Manual.
Residential Energy AssessmentsFor questions about customer and/or project eligibility, refer to the Residential Energy Assessment Program Manual.
Comfort HomeFor questions about customer eligibility, consult the “Customer Eligibility” Section in the Comfort Home Pilot Manual from the NYSERDA Comfort Home SharePoint site documents
Residential FinancingGo to Slipstream (Energy Finance Solutions), (efs@energyfinancesolutions.com).
For questions about project eligibility, consult the Residential Financing Implementation Manual.
Approvals and Status Updates
EmPower+For questions about project approvals, contact support.residential@nyserda.ny.gov.
Residential Energy AssessmentsFor questions about customer and/or project approvals, contact CLEAResult (homeaudits@nyserda.ny.gov)
Comfort HomeFor updates on project status, you may check Compass. You will also receive an email from the program when assessments and installs are returned with comments or are approved.
Residential FinancingGo to Slipstream (Energy Finance Solutions), (efs@energyfinancesolutions.com)
Questions About Inspections
Quality AssuranceFor questions about scheduling, reach out to inspections@nyserda.ny.gov.

For questions on your QA results, contact your support.residential@nyserda.ny.gov. For further assistance, reach out to NYSERDA’s Standards and Quality Assurance team (inspections@nyserda.ny.gov).

To contest your QA results, consult the Quality Assurance Policy and Procedures Document on the Contractor Resources Website. This link can also be found in the email sent by Salesforce for a link to the inspection record to contest the results.
Administrative Questions

Company Information

For information on changing or updating your company information for…

EmPower+Contact Elizabeth Lazarou, Project Coordinator
(Elizabeth.Lazarou@nyserda.ny.gov)
Residential Energy AssessmentsContact CLEAResult (homeaudits@nyserda.ny.gov)
Comfort HomeContact the Comfort Home Team (comforthome@nyserda.ny.gov)
Residential FinancingContact Elizabeth Lazarou, Project Coordinator
(Elizabeth.Lazarou@nyserda.ny.gov)
Quality AssuranceContact David.Houle@nyserda.ny.gov
Questions About Using Systems and Tools
ProformaFor Comfort Home, if you’re having uses with pulling info from Compass, contact Comfort Home (comforthome@nyserda.ny.gov) with the project name and issue.
Go to Slipstream (Energy Finance Solutions), (efs@energyfinancesolutions.com).

For Residential Financing:
For questions on the Loan Section, contact Heather Clark (Heather.Clark@nyserda.ny.gov) or Kevin Hunt (Kevin.Hunt@nyserda.ny.gov)
For questions on the Market-Rate Section, contact Steven Wagner (Steven.Wagner@nyserda.ny.gov)
NYHEPFor EmPower+, view the user guide: NYSERDA Knowledge Base

For Residential Energy Audits, contact CLEAResult at homeaudits@nyserda.ny.gov
EmPower+ & Residential Energy Assessment Modeling ToolsContact support.residential@nyserda.ny.gov
EmPower+ Case SystemVisit the NYSERDA Portal User Guide
CompassRefer to the Comfort Home Contractor Quick Start Guide from the NYSERDA Comfort Home SharePoint site documents. To schedule a one-on-one or team training on any aspect of Compass, contact Comfort Home comforthome@nyserda.ny.gov
Residential Financing Loan Origination SystemGo to Slipstream (Energy Finance Solutions), (efs@energyfinancesolutions.com)
Quality Assurance SystemView the Training Sessions and Training Documents on the SQA Knowledge Base, contact support.residential@nyserda.ny.gov or contact inspections@nyserda.ny.gov.
Financial Questions
EmPower+For questions on incentive payments or invoices, contact support.residential@nyserda.ny.gov

If your project was denied for financing, reach out to Slipstream (Energy Finance Solutions), (efs@energyfinancesolutions.com).
Residential Energy AssessmentsFor questions on incentive payments, contact CLEAResult (homeaudits@nyserda.ny.gov).
Comfort HomePayments should be released within 1-4 weeks of approval. For concerns or questions about payments, reach out to the Comfort Home team (comforthome@nyserda.ny.gov).
Questions on Program Metrics
EmPower+Contact empower.residential@nyserda.ny.gov
Residential Energy AssessmentsContact Steve Wagner (Steven.Wagner@nyserda.ny.gov)
Comfort HomeComfort Home metrics are presented on the Comfort Home Contractor Webinars on the 4th Monday of every month. Recordings and copies of the slides can be found on the NYSERDA Comfort Home SharePoint site. Contact the Comfort Home team (comforthome@nyserda.ny.gov) with questions or for more details on your company’s metrics.
Residential Financing Visit the Green Jobs Green New York Data and Trends page
Quality AssuranceReach out to inspections@nyserda.ny.gov
EmPower+ Appliance Vendor Contact List

Vendor Company NameEmail AddressPhone Number
AAA Best Appliancessales@aaabestappliances.com(845)-590-0690
AC & Appliances Wholesale Groupbrad@nyaccenter.com(917)-681-4876
Affordable Office Servicessales@aosnyc.com(718)-292-5010
All Home Appliancesrachel.allhome@gmail.com(718)-237-0990
Charlotte Furniture & Appliance Incabushell@charlotteappliance.com(585)-663-5056
Dave Hayes Appliance Center Incdavehayesappliance@gmail.com(315)-768-1970
Designer Appliances / Bonhomierobin@designerappliances.com(732)-447-9493
Efficient Home Energy Conceptsrodneylind@netsync.net(716)-450-1719
Enerveeny@care.enervee.com(888)-320-2806
John D. MarcellaTHanlon@marcellasappliance.com(518)-381-1957
PC RichardsBerum@pcrichard.com(631)-843-4404
QBR Ventures, LLCinquiries@qbrventures.com(914)-996-8248
Quality Home Appliancesqualityhomeappl@gmail.com(845)-659-9387
Steel Appliances / Renaissance Appliancessales@steelapplainceny.com(917)-407-0204
Supreme Appliancesales@supremeappliancesinc.com(845)-248-1993
TYH 613 Appliancesyitzymarch@gmail.com(718)-873-3656
Turbo HVAC Appliances Inc.turbohvac6729@gmail.com(347)-462-3388
Upstate Energylauren.tampe15@gmail.com(716)-450-0174
Wilson Appliance Centerskpmckee@wilsonappliances.com (518)-563-5230