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To: Participating Comfort Home Contractors
Regarding Programs: Comfort Home Pilot Program
Summary: Automated Emails
Contact: comforthome@nyserda.ny.gov

Comfort Home Team has implemented automated approval emails for all Assessments, Load Reduction and HVAC Installations. This process will help streamline review times, getting approvals back to you in a timely and efficient manner. The automated email will only be sent to one person at your company. If you wish to change the point of contact, please email resmarket@nyserda.ny.gov and let us know the name and email address of the contact you wish to receive all project approval emails for your company. If you normally have multiple people that receive notifications on approval in Compass we encourage you to set up an email distribution rule in your email account. 

Key things to note about this change to automated emails are:  

  • This is only for approvals – if projects are rejected or unsubmitted you will receive the normally formatted email from the Comfort Home Mailbox.  
  • You will receive one email per project approval.  
  • The emails will no longer have the eligibility in the body of the email but instead have a link that will take you back to the project page in Compass where you can view the eligibility statement in the Notes section.  
  • The Sender name will be Comfort Home and the email address is systemmessages@psdconsulting.net. NOTE: If you have questions do NOT respond to the approval email, it will not be received by anyone. If you have questions regarding the approval, please reach out to the comforthome@nyserda.ny.gov mailbox directly.