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Refrigerator/Freezer Deliveries

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To: Contractors and Stakeholders
Regarding Programs: EmPower New York & Assisted Home Performance
Summary: Refrigerator/Freezer Deliveries
Contact: If you have any questions, please reach out to your account manager or contact us at [email protected].

When discussing no-cost refrigerators/freezer replacements with EmPower households, Participating Contractors should make their customers aware at the time of the energy assessment that the delivery of refrigerators/freezers could be delayed.

Program staff have been informed by Participating Vendors that supply chain issues are impacting the availability of certain makes and models of refrigerators/freezers. In some cases, it could take 2 to 6 months before the vendor receives the unit from the manufacturer.

Participating Contractors should set expectations with the household that appliances may be delayed. If a household reaches out to a Participating Contractor regarding their appliance delivery, please remind the customer of the delays discussed above. If the appliance was ordered more than 90 days ago, the household can request additional information regarding their appliance by calling the customer support line 1-877-697-6278. If you have any questions, please reach out to your account manager or contact us at [email protected].