HPwES Contractor Support

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New Contractor Training | Quick Training 1: Getting Started

This training video describes who’s who in the Home Performance with ENERGY STAR Program, how to access program resources, includes a quick Contractor Support Site and Help Center demo, and is the first in a series of eleven instructional videos. Narrated by CLEAResult’s Cara Sherwood, this training resource guides participating HPwES contractors through getting started in the HPwES Program.

For additional help or assistance, please contact your Senior Account Manager or visit our Contractor Support page.

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New Contractor Training | Quick Training 2: Contractor Help Center Tutorial

This training video describes the process of using the Contractor Help Center, how to search the FAQ Knowledge Base, how to submit support requests, and how to access existing and organization support requests. It is the second in a series of eleven instructional videos. Narrated by CLEAResult’s Cara Sherwood, this training resource guides participating HPwES contractors in how to access and use the Contractor Help Center.

For additional help or assistance, please contact your Senior Account Manager or visit our Contractor Support page.

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New Contractor Training – Home Performance with ENERGY STAR (HPwES) Program Orientation

This webinar provides a high-level overview of the HPwES Program and how your company and employees can set your business up for success. Whether your company has been enrolled a few months or is just getting started, the information presented will touch on how to better understand the Program and how to best utilize your employees for typical tasks including: Customer Intake/Scheduling/ Project Management, Audits/Workscope Development, Energy Modeling, Sales/Marketing, Installation/Quality Control, Test-out/Quality Assurance and Customer Follow-up/Referrals. Additionally, the recorded webinar has been segmented into agenda topics and available for viewing individually; click the hyperlinks in the agenda below to view the individual topic videos.

Objectives:  By attending this session, attendees will learn:

CLEAResult Partner Support Team presented this training.

Click here to download a PDF of the deck slide from this presentation.

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New Contractor Training | Quick Training 8: How to Upload Projects to the NY HP Portal for Approval

This training video describes the process of How a HPwES Contract Project Enters Your Portal, Approval Submission Workflow (HPXML), and Completion Submission Workflow (HPXML) process in the New York Home Performance (HP) Portal. It is the eighth in a series of eleven instructional videos. Narrated by CLEAResult’s Sarah Knoell, this training resource guides participating HPwES contractors through various steps in the online system.

For additional help or assistance, please contact your Senior Account Manager or visit our Contractor Support page.

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Life after TRC Screening – HPwES Insulation Rules and Best Practices | September 30, 2015

Continuing efforts to improve and increase efficiencies in the HPwES Program has resulted in the elimination of TRC screening requirements for insulation improvements. This change should make contract discussions with your customers more streamlined and easier to understand as well as simplify modeling insulation improvements. Participants should gain a better understanding of NYSERDA Home Performance with ENERGY STAR® & EmPower Program’s Material & Installation Guidelines for insulation best practices and what sales staff and installation crew goals and objectives should be to adhere to these Guidelines. Additionally, recent research has increased our understanding of insulation installation for enclosed cathedral ceiling cavities; the webinar will provide best practice recommendations to ensure long-term component durability and compliance with the 2010 Residential Code of New York.

Objectives:  By attending this session, attendees will learn:

  • HPwES Eligible Measures List
  • Insulation Rules
  • Review of NYSERDA Home Performance with ENERGY STAR & EmPower Program’s Material & Installation Guidelines (MIG)
  • Insulating Cathedral Slopes
  • Optimizing Customer Education

Earl Hicks, Sr. Technical Analyst, and and Peter Hoke, Senior Account Manager, from CLEAResult presented this training.

Click here to download a PDF of the deck slide from this presentation.

This webinar was previously presented live. It does not qualify for BPI CEUs. Check the Events Calendar for upcoming events.

NYSERDA

Upcoming Events


HEP Energy Auditor
23 March 2021

Contractor Support

Business Hours

Monday – Friday
8:30AM – 5PM