NYSERDA HPwES Project Completed (QA)
Projects completed by new contractors have an increased level of review to ensure the work was done correctly and that Program requirements are being met. This can be described as a selling point to your customer, allowing you to express confidence in your work by welcoming an independent third-party review. Once the project is finished, it can also set the customer’s mind at ease knowing there is another party reviewing the work.
All project work will be held to the NYSERDA Home Performance with ENERGY STAR & EmPower Programs Material and Installation Guidelines. This Material and Installation Guidelines manual is designed for Home Performance with ENERGY STAR and EmPower NY Program participants (contractors, field staff, quality assurance inspectors, quality control inspectors and management). It provides participants with the materials and installation requirements for installing energy efficiency measures in NYSERDA’s residential Programs. The recommendations set forth in this document establish the basis of quality for work performed within the program. All Contractors must perform their work in compliance with all applicable codes, regulations, laws, and standards in the jurisdiction where completing work. In instances where this manual may conflict with state and/or local code, code must take precedent. To ensure compliance, participating contractors are responsible for adhering to these guidelines. Completed projects are subject to inspection by NYSERDA’s third-party Quality Assurance contractor.
As a new HPwES contractor, your initial several customers should expect a Program representative to contact them about setting up a time to inspect the installed measures. If issues are discovered during the third-party review, a Program representative will contact the contractor, who may need to return to make corrections on the job site. For details on this process, please review CRM Section 10 – Quality Assurance (QA).