2019-2020 Contractor Resource Manual
This section contains information about operational policies and procedures that apply to both the Home Performance with ENERGY STAR and EmPower New York Programs. This section will evolve over time, as NYSERDA works to more fully integrate the administration of these two programs and align program processes and procedures.
Contractors shall read this section in detail, in addition to the other Operational Procedure sections that apply to the work they perform.
5.1 | Electronic Signature Policy → rev. 09.01.2016
5.2 | Effective Useful Life of Eligible Measures → rev. 10.10.2018
5.3 | Policy for Households Affected by Severe Weather Events → rev. 09.13.2016
5.4 | Handling Emergency Situations → rev. 09.01.2016
5.5 | Coordination of EmPower New York and Assisted Home Performance with ENERGY STAR Projects → rev. 09.01.2016
5.5a | Customer Referral Guidelines for Coordination of Assisted Home Performance & EmPower → rev. 09.01.2016
5.5b | EmPower NY/Assisted Home Performance FAQs → rev. 09.13.2016
