HPwES Contractor Support

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      • Section 7 – EmPower New York Operational Policies and Procedures
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2019-2020 Contractor Resource Manual

This section contains information about and links to the databases and software used in the Programs.  This section will evolve over time, as NYSERDA works to more fully integrate the administration of these two programs and begin to use the common platforms.

11.1 | Project Submission/Approvals

The NY HP Portal, hosted by Energy Savvy, is a database system used by Participating Contractors for application submissions, claiming GJGNY audit reservations, work scope submissions, change order submissions, and project close out submissions. This system is used for both AHP/HPwES and EmPower New York.

11.1a | NY HP Portal 

11.1b | NY HP Portal User Guide – AHP/HPwES Participating Contractors → rev. 8.2016

11.1c | NY HP Portal User Guide – EmPower Participating Contractors → rev. 8.2017

11.1d | NY HP Portal User Guide – EmPower Vendors → rev. 8.2017

11.2 | Modeling Software

AHP/HPwES and EmPower New York allow the use of several whole-house modeling tools for calculating savings and determining allowable measures in each home. This includes EmPCalc, an MS Excel based modeling tool used for EmPower New York projects.

11.2a | List of Approved Modeling Software → rev. 01.10.2020

11.2b | Modeling Software Comparison Guide → rev. 08.2016

11.2c | EmPCalc v.6.0→ rev.02.11.2021

11.2d | EmPCalc User Guide → rev. 04.2019

11.3 | Contractor Support

The NYSERDA Portal, hosted by NYSERDA, is a database system which participating contractors can submit questions, raise concerns, and work through project related issues. Contractors can submit inquiries to contractor support by:

Calling the contractor support phone line: 1-800-284-9069

Submitting an email to support.residential@nyserda.ny.gov

Logging into the NYSERDA Portal and creating a case

All three methods will create a case in the NYSERDA Portal which are reviewed by a triage team and routed to the appropriate program team for resolutions management.

11.3a | NYSERDA Portal

11.3b | NYSERDA Portal User Guide for Participating Contractors → rev. 05.21.2018

11.4 Quality Assurance

QACSS, hosted by NYSERDA, is a database system used by Participating Contractors to view quality assurance scores and respond to Open Fail Reports (CARs).

11.4a | Quality Assurance Contractor Scoring System Database

11.4b | QACSS Contractor User Guide → rev. 05.17.2019

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Contractor Support

Call toll free: 800-284-9069 support.residential@nyserda.ny.gov

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