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      • Section 1 – Contacts
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      • Section 5 – Operational Policies and Procedures
      • Section 6 – Home Performance with ENERGY STAR Operational Policies and Procedures
      • Section 7 – EmPower New York Operational Policies and Procedures
      • Section 8 – Operational Forms
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      • Section 10 – Quality Assurance
      • Section 11 – Databases & Software
      • Section 12 – Outreach & Marketing
      • Section 13 – Technical Tips & Resources
      • Addendums
    • 2016-2018 Contractor Resource Manual
      • Section 1 – Contacts
      • Section 2 – Contractor Participation
      • Section 3 – Customer Participation
      • Section 4 – Financing
      • Section 5 – Operational Policies and Procedures
      • Section 6 – Market Rate & Moderate Income (HPwES/AHPwES) Operational Policies and Procedures
      • Section 7 – EmPower New York Operational Policies and Procedures
      • Section 8 – Operational Forms
      • Section 9 – Materials & Installation Guidelines
      • Section 10 – Quality Assurance
      • Section 11 – Databases & Software
      • Section 12 – Outreach & Marketing
      • Section 13 – Technical Tips & Resources
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2019-2020 Contractor Resource Manual

This manual has been developed for the intended use of contractors participating in the NY Residential Existing Homes Programs, including Home Performance with ENERGY STAR (HPwES) and EmPower New York. The manual contains vital information regarding program rules, processes, forms and resources.  The purpose of this manual is to help contractors understand and navigate the programs.

NYSERDA is in the process of aligning and combining the administration of HPwES and EmPower. Therefore, this year the manual includes information for HPwES and EmPower Contractors for both programs. As the programs evolve, policies, processes, and documents will change and this manual will be updated.

2019-2020 CRM Section Downloads:

Table of Contents

Section 1 – Contacts  →  Section Details

Section 2 – Contractor Participation  →  Section Details

Section 3 – Customer Participation  → Section Details

Section 4 – Financing  → Section Details

Section 5 – Operational Policies and Procedures  → Section Details

Section 6 – Home Performance with ENERGY STAR Operational Policies and Procedures  → Section Details

Section 7 – Low Income (EmPower NY) Operational Procedures  → Section Details

Section 8 – Operational Forms  → Section Details

Section 9 – Materials & Installation Guidelines  → Section Details

Section 10 – Quality Assurance  → Section Details

Section 11 – Databases & Software  → Section Details

Section 12 – Outreach & Marketing → Section Details

Section 13 – Technical Tips & Resources  → Section Details

Addendums → Section Details

Download Entire CRM:

2019-2020 Contractor Resource Manual → rev. 01.2021

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NYSERDA Single Family Programs Update
05 February 2021


ACEEE - 2021 National Conference on Energy Efficiency as a Resource
18 October 2021

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