2019-2020 Contractor Resource Manual
This manual has been developed for the intended use of contractors participating in the NY Residential Existing Homes Programs, including Home Performance with ENERGY STAR (HPwES) and EmPower New York. The manual contains vital information regarding program rules, processes, forms and resources. The purpose of this manual is to help contractors understand and navigate the programs.
NYSERDA is in the process of aligning and combining the administration of HPwES and EmPower. Therefore, this year the manual includes information for HPwES and EmPower Contractors for both programs. As the programs evolve, policies, processes, and documents will change and this manual will be updated.
2019-2020 CRM Section Downloads:
Section 1 – Contacts → Section Details
Section 2 – Contractor Participation → Section Details
Section 3 – Customer Participation → Section Details
Section 4 – Financing → Section Details
Section 5 – Operational Policies and Procedures → Section Details
Section 6 – Home Performance with ENERGY STAR Operational Policies and Procedures → Section Details
Section 7 – Low Income (EmPower NY) Operational Procedures → Section Details
Section 8 – Operational Forms → Section Details
Section 9 – Materials & Installation Guidelines → Section Details
Section 10 – Quality Assurance → Section Details
Section 11 – Databases & Software → Section Details
Section 12 – Outreach & Marketing → Section Details
Section 13 – Technical Tips & Resources → Section Details
Addendums → Section Details
Download Entire CRM:
2019-2020 Contractor Resource Manual → rev. 03.2021
