HPwES Contractor Support

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      • Section 1 – Contacts
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2016-2018 Contractor Resource Manual

This section contains information about and links to the databases and software used in the Programs.  This section will evolve over time, as NYSERDA works to more fully integrate the administration of these two programs and begin to use the common platforms.

11.1 | Project Submission/Approvals

The NY HP Portal, hosted by Energy Savvy, is a database system used by Participating Contractors for application submissions, claiming GJGNY audit reservations, work scope submissions, change order submissions, and project close out submissions. This system is used for both AHP/HPwES and EmPower New York.

11.1a | NY HP Portal  →

11.1b | NY HP Portal User Guide – AHP/HPwES Participating Contractors → rev. 8.2016

11.1c | NY HP Portal User Guide – Empower Participating Contractors → rev. 8.2017

11.1d | NY HP Portal User Guide – Empower Vendors → rev. 8.2017

11.2 | Modeling Software

AHP/HPwES and EmPower New York allow the use of several whole-house modeling tools for calculating savings and determining allowable measures in each home. This includes EmPCalc, an MS Excel based modeling tool used for EmPower New York projects.

11.2a | List of Approved Modeling Software → rev. 8.2016

11.2b | Modeling Software Comparison Guide → rev. 8.2016

11.2c | EmPCalc v5.2 → rev. 10.2018

11.2d | EmPCalc User Guide →

11.3 | Contractor Support

The NYSERDA Portal, hosted by NYSERDA, is a database system which participating contractors can submit questions, raise concerns, and work through project related issues. Contractors can submit inquiries to contractor support by:

Calling the contractor support phone line: 1-800-284-9069

Submitting an email to support.residential@nyserda.ny.gov

Logging into the NYSERDA Portal and creating a case

All three methods will create a case in the NYSERDA Portal which are reviewed by a triage team and routed to the appropriate program team for resolutions management.

11.3a | NYSERDA Portal →

11.3b | NYSERDA Portal User Guide →

11.4 Quality Assurance

QACSS, hosted by NYSERDA, is a database system used by Participating Contractors to view quality assurance scores and respond to Open Fail Reports (CARs).

11.4a | QACSS → rev. 10.2018

11.4b | QACSS User Guide → rev. 11.2018

NYSERDA

Upcoming Events


NYSERDA Single Family Programs Update
05 February 2021


ACEEE - 2021 National Conference on Energy Efficiency as a Resource
18 October 2021

Contractor Support

Call toll free: 800-284-9069 support.residential@nyserda.ny.gov

Business Hours

Monday – Friday
8:30AM – 5PM

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