HPwES Contractor Support

  • Home
  • NYSERDA Portal
  • Program Documents
    • 2019-2020 Contractor Resource Manual
      • Section 1 – Contacts
      • Section 2 – Contractor Participation
      • Section 3 – Customer Participation
      • Section 4 – Financing
      • Section 5 – Operational Policies and Procedures
      • Section 6 – Home Performance with ENERGY STAR Operational Policies and Procedures
      • Section 7 – EmPower New York Operational Policies and Procedures
      • Section 8 – Operational Forms
      • Section 9 – Materials & Installation Guidelines
      • Section 10 – Quality Assurance
      • Section 11 – Databases & Software
      • Section 12 – Outreach & Marketing
      • Section 13 – Technical Tips & Resources
      • Addendums
    • 2016-2018 Contractor Resource Manual
      • Section 1 – Contacts
      • Section 2 – Contractor Participation
      • Section 3 – Customer Participation
      • Section 4 – Financing
      • Section 5 – Operational Policies and Procedures
      • Section 6 – Market Rate & Moderate Income (HPwES/AHPwES) Operational Policies and Procedures
      • Section 7 – EmPower New York Operational Policies and Procedures
      • Section 8 – Operational Forms
      • Section 9 – Materials & Installation Guidelines
      • Section 10 – Quality Assurance
      • Section 11 – Databases & Software
      • Section 12 – Outreach & Marketing
      • Section 13 – Technical Tips & Resources
    • EmPower and Assisted Home Performance Heat Pump Demonstration Project
    • Program Announcements
      • Technical Bulletins
      • Archived Program Announcements
    • HPXML Compliant EmPCalc
    • HPXML Modeling Tools
    • Program Documents and Tools
    • New Contractor Guide
  • Keys for Success
    • Events Calendar
    • Articles for Success
    • Webinars
    • Training Videos
  • Contacts
    • Contractor Support Contacts
    • Partner Support Contacts
    • Software Contacts
    • Program Contacts
    • Financing Contacts
    • CER Contacts

Contractor Support Contacts


Contractor Help Center

Visit the NYSERDA Portal by clicking here.

Call
Contractor Support: 1-800-284-9069
HPwES Program Call Center: 1-866-NYSERDA
HPwES Audit Application Call Center: 1-877-NYSMART

 

Email

Send an email to: support.residential@nyserda.ny.gov


If you’d like to submit feedback, please fill out the following form:

Name:*
E-mail:*
Company:
Subject:
Details:
Type the characters you see here:

* Indicates required fields

NYSERDA

Upcoming Events


NYSERDA Single Family Programs Update
05 March 2021


Residential Market Advisory Group Meeting
10 March 2021


HEP Energy Auditor
23 March 2021

Contractor Support

Call toll free: 800-284-9069 support.residential@nyserda.ny.gov

Business Hours

Monday – Friday
8:30AM – 5PM

Copyright © 2021 · Log in