HPwES Contractor Support

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New Contractor Training | Quick Training 11: HPwES Project Completed – Quality Assurance (QA)

This training video describes an overview of the Quality Assurance (QA) inspection and QA Contractor Honeywell, QA Contractor Scoring System (QA CSS), Material & Installation (M&I) Guidelines, inspection process, inspection results and resolving a QA. It is the last in a series of eleven instructional videos. Narrated by CLEAResult’s Paige Asdoorian, this training resource guides participating HPwES contractors through various steps in the QA process.

For additional help or assistance, please contact your Senior Account Manager or visit our Contractor Support page.

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New Contractor Training | Quick Training 10: Net Promoter Score (NPS)

This training video describes an overview of Net Promoter Score (NPS). It is the tenth in a series of eleven instructional videos. Narrated by CLEAResult’s Lea Campbell, this training resource guides participating HPwES contractors through how NPS is used in the HPwES Program.

For additional help or assistance, please contact your Senior Account Manager or visit our Contractor Support page.

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New Contractor Training | Quick Training 9: Project Completion & Testing Out

This training video describes the process of Program required paperwork for project completion, best practices for test-out, project workflow overview, and best practices for customer follow-up and referrals. It is the ninth in a series of eleven instructional videos. Narrated by CLEAResult’s Earl Hicks, this training resource guides participating HPwES contractors through the various steps for completing a project.

For additional help or assistance, please contact your Senior Account Manager or visit our Contractor Support page.

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New Contractor Training | Quick Training 7: After the Comprehensive Home Energy Assessment

This training video describes the process of workscope development, energy modeling true up, presentation of findings, preparing a contract basics and best practices. It is the seventh in a series of eleven instructional videos. Narrated by CLEAResult’s Pete Hoke, this training resource guides participating HPwES contractors through the various steps after the comprehensive home energy assessment.

For additional help or assistance, please contact your Senior Account Manager or visit our Contractor Support page.

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New Contractor Training | Quick Training 6: Submitting Audits for Incentive

This training video describes the process of submitting audit applications on behalf of customers, reviews additional qualifying criteria needed for approvals, claiming of reservation numbers and completing an audit claim. It is the sixth in a series of eleven instructional videos. Narrated by CLEAResult’s Caitlin Cochran, this training resource guides participating HPwES contractors through various steps in the online system.

For additional help or assistance, please contact your Senior Account Manager or visit our Contractor Support page.

NYSERDA

Upcoming Events


HEP Energy Auditor
23 March 2021

Contractor Support

Business Hours

Monday – Friday
8:30AM – 5PM