HPwES Contractor Support

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    • 2019-2020 Contractor Resource Manual
      • Section 1 – Contacts
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      • Section 5 – Operational Policies and Procedures
      • Section 6 – Home Performance with ENERGY STAR Operational Policies and Procedures
      • Section 7 – EmPower New York Operational Policies and Procedures
      • Section 8 – Operational Forms
      • Section 9 – Materials & Installation Guidelines
      • Section 10 – Quality Assurance
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      • Section 12 – Outreach & Marketing
      • Section 13 – Technical Tips & Resources
    • 2016-2018 Contractor Resource Manual
      • Section 1 – Contacts
      • Section 2 – Contractor Participation
      • Section 3 – Customer Participation
      • Section 4 – Financing
      • Section 5 – Operational Policies and Procedures
      • Section 6 – Market Rate & Moderate Income (HPwES/AHPwES) Operational Policies and Procedures
      • Section 7 – EmPower New York Operational Policies and Procedures
      • Section 8 – Operational Forms
      • Section 9 – Materials & Installation Guidelines
      • Section 10 – Quality Assurance
      • Section 11 – Databases & Software
      • Section 12 – Outreach & Marketing
      • Section 13 – Technical Tips & Resources
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Training Videos

For New Contractors

New Contractor Training – Home Performance with ENERGY STAR (HPwES) Program Orientation
This webinar provides a high-level overview of the HPwES Program and how your company and employees can set your business up for success. 

New Contractor Training | Quick Training 1: Getting Started
This training video describes who’s who in the Home Performance with ENERGY STAR Program, how to access program resources, includes a quick Contractor Support Site and Help Center demo, and is the first in a series of eleven instructional videos. 

New Contractor Training | Quick Training 2: Contractor Help Center Tutorial
This training video describes the process of using the Contractor Help Center, how to search the FAQ Knowledge Base, how to submit support requests, and how to access existing and organization support requests.

New Contractor Training | Quick Training 3: Setting Your Business Up for Success!
This training video describes the process of creating processes and procedures to manage projects, provides best practices to be a successful contractor, and outlines incentives available to new contractors in the Home Performance with ENERGY STAR Program. 

New Contractor Training | Quick Training 4: Consumer Incentives & Financing Options
This training video describes the available customer incentives including HEMI and AHP Subsidy,  eligibility requirements, financing options including the Smart Energy Loan and On-Bill Recovery (OBR) Loan, and financing eligibility requirements. 

New Contractor Training | Quick Training 5: During the Comprehensive Home Energy Assessment
This training video describes the steps to complete before an audit, best practices for customer communication and interaction, program audit requirements and forms.  

New Contractor Training | Quick Training 6: Submitting Audits for Incentive
This training video describes the process of submitting audit applications on behalf of customers, reviews additional qualifying criteria needed for approvals, claiming of reservation numbers and completing an audit claim.

New Contractor Training | Quick Training 7: After the Comprehensive Home Energy Assessment
This training video describes the process of workscope development, energy modeling true up, presentation of findings, preparing a contract basics and best practices.

New Contractor Training | Quick Training 8: How to Upload Projects to the NY HP Portal for Approval
This training video describes the process of How a HPwES Contract Project Enters Your Portal, Approval Submission Workflow (HPXML), and Completion Submission Workflow (HPXML) process in the New York Home Performance (HP) Portal. 

New Contractor Training | Quick Training 9: Project Completion & Testing Out
This training video describes the process of Program required paperwork for project completion, best practices for test-out, project workflow overview, and best practices for customer follow-up and referrals. 

New Contractor Training | Quick Training 10: Net Promoter Score (NPS)
 This training video describes an overview of Net Promoter Score (NPS).

New Contractor Training | Quick Training 11: HPwES Project Completed – Quality Assurance (QA)
This training video describes an overview of the Quality Assurance (QA) inspection and QA Contractor Honeywell, QA Contractor Scoring System (QA CSS), Material & Installation (M&I) Guidelines, inspection process, inspection results and resolving a QA.

HVAC

Best Practices for HVAC Commissioning | May 27, 2015
This session provides a broad range of critically important processes and procedures to ensure HVAC systems are installed properly and operate at their greatest energy efficiency. Tools and techniques for testing Forced Air and Hydronic systems are covered.

Upcoming Events


BPI - Monsters Under the Bed: Conditions That Will Challenge Business Sustainability Next Year
17 December 2019


New York Solar Energy Society Conference: Energy Efficiency & Renewables: NY State Summit
04 February 2020


NYSWDA: NYS Manufactured Housing Mechanics Continuing Education
24 April 2020

Contractor Support

Call toll free: 800-284-9069 support.residential@nyserda.ny.gov

Business Hours

Monday – Friday
8:30AM – 5PM

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