HPwES Contractor Support

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      • Section 1 – Contacts
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      • Section 5 – Operational Policies and Procedures
      • Section 6 – Home Performance with ENERGY STAR Operational Policies and Procedures
      • Section 7 – EmPower New York Operational Policies and Procedures
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      • Section 13 – Technical Tips & Resources
    • 2016-2018 Contractor Resource Manual
      • Section 1 – Contacts
      • Section 2 – Contractor Participation
      • Section 3 – Customer Participation
      • Section 4 – Financing
      • Section 5 – Operational Policies and Procedures
      • Section 6 – Market Rate & Moderate Income (HPwES/AHPwES) Operational Policies and Procedures
      • Section 7 – EmPower New York Operational Policies and Procedures
      • Section 8 – Operational Forms
      • Section 9 – Materials & Installation Guidelines
      • Section 10 – Quality Assurance
      • Section 11 – Databases & Software
      • Section 12 – Outreach & Marketing
      • Section 13 – Technical Tips & Resources
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2019-2020 Contractor Resource Manual

This section contains information about operational policies procedures that apply to both the Home Performance with ENERGY STAR and Assisted Home Performance with ENERGY STAR Projects.

This section will evolve over time, as NYSERDA works to more fully integrate the administration of these two programs and align program processes and procedures.

Contractors shall read this section in detail, in additional to the other Operational sections that apply to the work they perform.

6.1 | HPwES Operational Procedures Overview → rev. 09.01.2016

6.2 | HPwES Operational Procedures Flowchart → rev. 09.01.2016

6.3 | HPwES Eligible Measures and Accessories List → rev. 10.10.2018

6.4 | Comprehensive Energy Assessment Procedures → rev. 09.01.2016

6.5 | HPwES Insulation Policy → rev. 09.30.2016

6.6 | HPwES Lighting Policy → rev. 09.01.2016

6.7 | HPwES Fuel Conversion Policy → rev. 09.01.2016

6.8 | Cost Effectiveness Criteria → rev. 09.01.2016

6.9 | State Historic Preservation Office (SHPO) Review → rev. 09.01.2016

Upcoming Events


BPI - Monsters Under the Bed: Conditions That Will Challenge Business Sustainability Next Year
17 December 2019


New York Solar Energy Society Conference: Energy Efficiency & Renewables: NY State Summit
04 February 2020


NYSWDA: NYS Manufactured Housing Mechanics Continuing Education
24 April 2020

Contractor Support

Call toll free: 800-284-9069 support.residential@nyserda.ny.gov

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Monday – Friday
8:30AM – 5PM

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