2019-2020 Contractor Resource Manual
This section contains information about and links to the databases and software used in the Programs. This section will evolve over time, as NYSERDA works to more fully integrate the administration of these two programs and begin to use the common platforms.
11.1 | Project Submission/Approvals
The NY HP Portal, hosted by Energy Savvy, is a database system used by Participating Contractors for application submissions, claiming GJGNY audit reservations, work scope submissions, change order submissions, and project close out submissions. This system is used for both AHP/HPwES and EmPower New York.
11.1b | NY HP Portal User Guide – AHP/HPwES Participating Contractors → rev. 8.2016
11.1c | NY HP Portal User Guide – Empower Participating Contractors → rev. 8.2017
11.1d | NY HP Portal User Guide – Empower Vendors → rev. 8.2017
11.2 | Modeling Software
AHP/HPwES and EmPower New York allow the use of several whole-house modeling tools for calculating savings and determining allowable measures in each home. This includes EmPCalc, an MS Excel based modeling tool used for EmPower New York projects.
11.2a | List of Approved Modeling Software → rev. 08.2016
11.2b | Modeling Software Comparison Guide → rev. 08.2016
11.2c | EmPCalc v.5.21.5 → rev. 2.14.2019
11.3 | Contractor Support
The NYSERDA Portal, hosted by NYSERDA, is a database system which participating contractors can submit questions, raise concerns, and work through project related issues. Contractors can submit inquiries to contractor support by:
Calling the contractor support phone line: 1-800-284-9069
Submitting an email to support.residential@nyserda.ny.gov
Logging into the NYSERDA Portal and creating a case
All three methods will create a case in the NYSERDA Portal which are reviewed by a triage team and routed to the appropriate program team for resolutions management.
11.3b | NYSERDA Portal User Guide for Participating Contractors → rev. 05.21.2018
11.4 Quality Assurance
QACSS, hosted by NYSERDA, is a database system used by Participating Contractors to view quality assurance scores and respond to Open Fail Reports (CARs).
11.4a | Quality Assurance Contractor Scoring System Database
11.4b | QACSS Contractor User Guide → rev. 11.2018
