This section contains information about and links to the databases and software used in the Programs. This section will evolve over time, as NYSERDA works to more fully integrate the administration of these two programs and begin to use the common platforms.
11.1 | Project Submission/Approvals
The NY HP Portal, hosted by Energy Savvy, is a database system used by Participating Contractors for application submissions, claiming GJGNY audit reservations, work scope submissions, change order submissions, and project close out submissions. This system is used for both AHP/HPwES and EmPower New York.
AHP/HPwES and EmPower New York allow the use of several whole-house modeling tools for calculating savings and determining allowable measures in each home. This includes EmPCalc, an MS Excel based modeling tool used for EmPower New York projects.
The NYSERDA Portal, hosted by NYSERDA, is a database system which participating contractors can submit questions, raise concerns, and work through project related issues. Contractors can submit inquiries to contractor support by:
Calling the contractor support phone line: 1-800-284-9069
Submitting an email to email@example.com
Logging into the NYSERDA Portal and creating a case
All three methods will create a case in the NYSERDA Portal which are reviewed by a triage team and routed to the appropriate program team for resolutions management.