HPwES Contractor Support

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    • 2019-2020 Contractor Resource Manual
      • Section 1 – Contacts
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      • Section 3 – Customer Participation
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      • Section 5 – Operational Policies and Procedures
      • Section 6 – Home Performance with ENERGY STAR Operational Policies and Procedures
      • Section 7 – EmPower New York Operational Policies and Procedures
      • Section 8 – Operational Forms
      • Section 9 – Materials & Installation Guidelines
      • Section 10 – Quality Assurance
      • Section 11 – Databases & Software
      • Section 12 – Outreach & Marketing
      • Section 13 – Technical Tips & Resources
    • 2016-2018 Contractor Resource Manual
      • Section 1 – Contacts
      • Section 2 – Contractor Participation
      • Section 3 – Customer Participation
      • Section 4 – Financing
      • Section 5 – Operational Policies and Procedures
      • Section 6 – Market Rate & Moderate Income (HPwES/AHPwES) Operational Policies and Procedures
      • Section 7 – EmPower New York Operational Policies and Procedures
      • Section 8 – Operational Forms
      • Section 9 – Materials & Installation Guidelines
      • Section 10 – Quality Assurance
      • Section 11 – Databases & Software
      • Section 12 – Outreach & Marketing
      • Section 13 – Technical Tips & Resources
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2016-2018 Contractor Resource Manual

This section contains contact information for the NY Residential Existing Homes Program staff, including contacts for both the Home Performance with ENERGY STAR and EmPower New York Programs.

1.1 | NY Residential Existing Homes Program Contact List → rev. 11.07.2017

1.2 | NY Residential Existing Homes Program Account Manager Territory Map → rev. 10.2017

1.3 | Community Energy Advisors List  → rev. 11.2018

Upcoming Events


NYSWDA - BPI Heating Professional
19 February 2019


NYSWDA - HVAC Troubleshooting Techniques
26 February 2019


BPI - Finding and Fixing the Profit-Killing Hidden Costs in Your Business - Part II of III
12 March 2019

Contractor Support

Call toll free: 800-284-9069 support.residential@nyserda.ny.gov

Business Hours

Monday – Friday
8:30AM – 5PM

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