HPwES Contractor Support

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    • 2019-2020 Contractor Resource Manual
      • Section 1 – Contacts
      • Section 2 – Contractor Participation
      • Section 3 – Customer Participation
      • Section 4 – Financing
      • Section 5 – Operational Policies and Procedures
      • Section 6 – Home Performance with ENERGY STAR Operational Policies and Procedures
      • Section 7 – EmPower New York Operational Policies and Procedures
      • Section 8 – Operational Forms
      • Section 9 – Materials & Installation Guidelines
      • Section 10 – Quality Assurance
      • Section 11 – Databases & Software
      • Section 12 – Outreach & Marketing
      • Section 13 – Technical Tips & Resources
    • 2016-2018 Contractor Resource Manual
      • Section 1 – Contacts
      • Section 2 – Contractor Participation
      • Section 3 – Customer Participation
      • Section 4 – Financing
      • Section 5 – Operational Policies and Procedures
      • Section 6 – Market Rate & Moderate Income (HPwES/AHPwES) Operational Policies and Procedures
      • Section 7 – EmPower New York Operational Policies and Procedures
      • Section 8 – Operational Forms
      • Section 9 – Materials & Installation Guidelines
      • Section 10 – Quality Assurance
      • Section 11 – Databases & Software
      • Section 12 – Outreach & Marketing
      • Section 13 – Technical Tips & Resources
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2016-2018 Contractor Resource Manual

This section contains contact information for the NY Residential Existing Homes Program staff, including contacts for both the Home Performance with ENERGY STAR and EmPower New York Programs.

1.1 | NY Residential Existing Homes Program Contact List → rev. 11.07.2017

1.2 | NY Residential Existing Homes Program Account Manager Territory Map → rev. 10.2017

1.3 | Community Energy Advisors List  → rev. 11.2018

Upcoming Events


BPI - Monsters Under the Bed: Conditions That Will Challenge Business Sustainability Next Year
17 December 2019


New York Solar Energy Society Conference: Energy Efficiency & Renewables: NY State Summit
04 February 2020


NYSWDA: NYS Manufactured Housing Mechanics Continuing Education
24 April 2020

Contractor Support

Call toll free: 800-284-9069 support.residential@nyserda.ny.gov

Business Hours

Monday – Friday
8:30AM – 5PM

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