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EmPower+ Launch Reminder

Events, Training Opportunities and ConferencesArchive
EmPower NY & Assisted Home Performance with ENERGY STARArchive
Residential Energy AssessmentsArchive
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To: Participating Contractors and Vendors
Regarding Programs: EmPower+
Summary: EmPower+ Launch Reminder
Contact: Please reach out to your Account Manager

Please remember that the EmPower and Assisted Home Performance programs will be consolidating into one program, EmPower+, in one month, on July 10, 2023. Please see prior program announcements for full details.

As you communicate these changes with your staff, and customers please emphasize that, although the program names are changing, the customer experience should not change; NYSERDA is still dedicated to reducing energy usage for low- and moderate- income households.

To help assist with this rebranding, we ask that you please review your literature and websites and change all references to EmPower NY and Assisted Home Performance with ENERGY STAR to EmPower+ by September, 1 2023. All marketing and promotional materials as well as forms with the EmPower or Assisted Home Performance program names should stop being used by September 1, 2023 at the latest.

If you have any questions about this change, please contact your account manager.

NYSERDA Single Family Programs Update

Events, Training Opportunities and ConferencesArchive
EmPower NY & Assisted Home Performance with ENERGY STARArchive
Residential Energy AssessmentsArchive
Comfort Home PilotArchive
Green Jobs – Green New York Residential FinancingArchive
General AnnouncementsArchive

To: Contractors
Regarding Programs: EmPower New York & Assisted Home Performance
Summary: Monthly Contractor Check-in
Contact:empower.residential@nyserda.ny.gov

NYSERDA Single Family Programs Update

Friday, August 4, 2023

8:30 a.m. – 9:30 a.m. ET

Webinar number: 22597 369 3590

Event password: Energy1

All attendees must register prior to joining the event. This process will allow you to add the meeting to your calendar and provides each individual with a custom link to join the meeting. Please do not share your link with anyone. To register, please click here.

All webinars are recorded and links to the recordings are available on the Contractor Support site.

Refrigerator/Freezer Deliveries

Events, Training Opportunities and ConferencesArchive
EmPower NY & Assisted Home Performance with ENERGY STARArchive
Residential Energy AssessmentsArchive
Comfort Home PilotArchive
Green Jobs – Green New York Residential FinancingArchive
General AnnouncementsArchive

To: Contractors and Stakeholders
Regarding Programs: EmPower New York & Assisted Home Performance
Summary: Refrigerator/Freezer Deliveries
Contact: If you have any questions, please reach out to your account manager or contact us at hpwes@nyserda.ny.gov.

When discussing no-cost refrigerators/freezer replacements with EmPower households, Participating Contractors should make their customers aware at the time of the energy assessment that the delivery of refrigerators/freezers could be delayed.

Program staff have been informed by Participating Vendors that supply chain issues are impacting the availability of certain makes and models of refrigerators/freezers. In some cases, it could take 2 to 6 months before the vendor receives the unit from the manufacturer.

Participating Contractors should set expectations with the household that appliances may be delayed. If a household reaches out to a Participating Contractor regarding their appliance delivery, please remind the customer of the delays discussed above. If the appliance was ordered more than 90 days ago, the household can request additional information regarding their appliance by calling the customer support line 1-877-697-6278. If you have any questions, please reach out to your account manager or contact us at hpwes@nyserda.ny.gov.

Upcoming Holiday Impacts

NYSERDA wishes you and your family a happy and safe holiday season and a Happy New Year! Please see below for EmPower and AHP program staff and implementation staff hours for the final week of December.

CLEAResult

  • Closed Friday December 23 and Monday December 26.
  • Closed Monday January 2.

NYSERDA

  • Closed Monday December 26, limited staff the week of December 26.
  • Closed Monday January 2.

Participating contractors working in the field in need of an emergency approval may contact Lea Campbell at (518) 207-4510, on Friday, 12/23, John Carrigan at (518) 309-0568 on Monday, 12/26, and Michael Downing (401) 330-8749, on Monday, 1/2. The Tech Services team also includes information in their autoreply and voicemails directing contractors on who to go to if they have an emergency or to reach out to contractor support for non-emergency matters and someone will get back to them after the holidays. If there is an emergency that requires assistance from Shared Services, please contact Lindsay Huba-Zhang at (518) 598-3573, otherwise non-emergency matters will be responded to after the holiday. Incentive invoices will processed as normal both weeks and payment should not be impacted by the holiday.

The Heat Pump Planner is now a digital interactive tool

To: All Residential Contractors
Regarding Programs: NYSERDA Residential Programs
Summary: The Heat Pump Planner is now a digital interactive tool

A new interactive version of the Heat Pump Planner has launched. The new version guides customers through a three question quiz to show them the heat pump system configuration that may work best for their home. Customers can compare systems, and explore an interactive “plan” of a system they are interested in learning more about. The interactive plan showcases hot spot callouts focused on the key benefits and important considerations.

Many contractors find these heat pump plans a valuable sales tool they use to educate customers before a sales visit or at the kitchen table with their customers.

Visit: cleanheat.ny.gov/planner to explore the Heat Pump Planner.